Building care encompasses everything from maintenance of a building to energy conservation and range of approaches, including the effects on design. A range of approaches to looking after buildings and their users is covered in this book. The rationale and conditions that support them (e.g.

Background and introduction; Planned preventive maintenance prevails; Just in time:gurus from East and West; Procurement of building maintenance services; Reengineering the process; Enter customer care, contact and call centres; Intelligent building care; Sustainable building care; Building futures:left or right; Cradle to grave:whole life assessment and implications for design

Building Care encompasses everything from maintenance to energy conservation. But even though premises-related expenditure typically represents 15% of the running costs of a business, maintenance is still regarded as the ‘Cinderella’ of the construction industry. Building Care challenges this attitude by elevating maintenance to its proper professional level and explaining new ideas in clear, understandable terms. Practical guidance is offered to those responsible for running buildings - surveyors, facility managers and facility managers – to help them carry out efficient and effective building care services. Brian Wood reflects the move away from long-term, technology-based maintenance programmes to more customer-focussed practices and covers a range of alternative approaches to looking after buildings and their users.