This book constitutes the refereed proceedings of the 13th International Conference on the Quality of Information and Communications Technology, QUATIC 2020, held in Faro, Portugal*, in September 2020.The 27 full papers and 12 short papers were carefully reviewed and selected from 81 submissions. The papers are organized in topical sections: quality aspects in machine learning, AI and data analytics; evidence-based software quality engineering; human and artificial intelligences for software evolution; process modeling, improvement and assessment; software quality education and training;  quality aspects in quantum computing; safety, security and privacy; ICT verification and validation; RE, MDD and agile.*The conference was held virtually due to the COVID-19 pandemic.