Introduction 1 About This Book 1 Foolish Assumptions 2 Icons Used in This Book 2 Beyond the Book 3 Where to Go from Here 3 Part 1: Getting Started with Microsoft Teams 5 Chapter 1: Getting Up and Running with Microsoft Teams 7 Wrapping Your Head Around Microsoft Teams 8 Getting Familiar with Teams Terminology 10 Getting Started with the Teams App 11 Getting Teams for free 11 Getting Teams through Microsoft 365 14 Chapter 2: Navigating Microsoft Teams 17 Downloading, Installing, and Opening Teams 17 Taking a Quick Spin Around Teams 22 Activity 22 Chat 23 Teams 23 Calendar 24 Calls 24 Files 26 Using Teams Across Many Devices and Platforms 26 Using Teams to Organize Your Life 27 Chapter 3: Starting Your First Team and Managing Settings 29 Creating a New Team 29 Inviting People to Your Team 35 Managing Your Team Settings 37 Managing User Settings 40 General 42 Privacy 43 Notifications 43 Devices 44 Permissions 44 Calls 44 Part 2: Exploring Chat, Teams, Channels, and Apps 45 Chapter 4: Staying Connected to Others with Channels and Chat 47 Instant Messaging in Teams 48 Sending Messages in Channels 49 Creating a New Channel 51 Configuring a Channel 54 Adding Moderators 57 Moving from a Channel to a Chat 58 Starting a private chat 59 Adding multiple people to a chat 60 Giving a chat a title 61 Pinning a chat to the top of the list 62 Sending More than Text When Chatting 62 Adding emojis, GIFs, and stickers 63 Adding a file 64 Reacting to chat messages 66 Chapter 5: Extending Teams with Apps, Bots, and Connectors 67 Discovering Apps Already Installed 68 The Files tab 68 The Wiki tab 69 Browsing and Adding Apps 70 Exploring Popular Apps 74 Popular apps from Microsoft 74 Popular apps from third-party companies 78 Integrating Teams with Microsoft Power Platform 80 Power BI 81 Power Apps 81 Power Automate 82 Power Virtual Agents 82 Setting Permissions for Apps 83 Getting Chatty with Bots 84 Chapter 6: Unshackling Yourself with the Teams Mobile App 85 Installing the Teams Mobile App 86 Installing on iOS 86 Installing on Android 86 Finding Your Way Around the Teams Mobile App 89 Tapping Your Way through Teams 92 Interacting with messages 93 Getting used to navigation 94 Organizing Your Home Life 95 Using the mobile app for chatting 96 Using the mobile app for calling 97 Sharing files with contacts or groups 98 Planning events 99 Sharing your location 100 Chapter 7: Working with People Outside Your Organization 103 Understanding How Teams Works with People Outside Your Organization 104 Working with Guest Users 105 Enabling guest access 105 Configuring guest settings 106 Inviting guests to the team 108 Understanding the guest user experience 112 Setting permissions for guest users at the team level 112 Interacting with External Users 114 Chapter 8: Taming the Noise and Staying Focused. 117 Embracing the Activity Feed 118 Hiding and Showing Teams and Channels 119 Filtering by Team or Channel 121 Changing the Order of Teams in Your List 122 Muting Channels to Decrease Notifications 122 Tracking Important Activity with Custom Notifications 124 Searching for Past Conversations 124 Getting Creative with Search and Hashtags 125 Part 3: Staying in Sync with Meetings And Conferencing 127 Chapter 9: Working Remotely: Embracing Teams to Make Meetings Better 129 Getting Up to Speed with Teams Meetings 130 Viewing Your Calendar in Teams 131 Creating a New Meeting and Inviting People 132 Joining an Existing Meeting 136 Using Teams for Conference Calls 137 Connecting with Video 138 Breaking Out into Breakout Rooms 141 Getting Together with Together Mode 146 Enabling Together Mode 147 Using Together Mode in your meetings 147 What Are Live Events? 148 Chapter 10: Bringing Teams into the Physical World 151 Discovering How Teams Is More Than Software 152 Going Hands Free with Teams 153 Getting Visual with Cameras 154 Using Desktop Phones for Teams 155 Turning a Conference Room into a Teams Room 156 Part 4: Taking Communication to the Next Level with Voice 159 Chapter 11: Making and Receiving Calls 161 Making Phone Calls in Teams 161 Calling another Teams user 162 Finding the Calls dashboard 163 Receiving a Call in Teams 165 Using Teams with Phone Numbers 165 Adding Phone Numbers to Teams 167 Obtaining a license and dial plan 167 Signing up for a new phone number 169 Assigning a phone number to a Teams user 172 Bringing an existing phone number to Teams 173 Unassigning or changing the phone number assigned to a user 175 Setting Up a Teams Phone 176 Chapter 12: Letting Teams Be Your Personal Operator 177 Setting Up Audio Devices in Teams 178 Customizing How You Receive Calls 181 Restricting Calls with Do Not Disturb 182 Delegating Access to Others 183 Digging into Modern Voicemail 185 Understanding Phone Number Types 187 Taking calls in an orderly fashion with call queues 188 Routing callers with auto attendants 190 Part 5: Becoming a Microsoft Teams Administrator 193 Chapter 13: Getting to Know the Teams Admin Center 195 Finding and Signing In to the Teams Admin Center 196 Getting Familiar with the Teams Admin Center 198 Adding New Users to Microsoft 365 and Teams 202 Managing Teams Users 204 Chapter 14: Digging into Teams Administration 207 Configuring Teams 208 Making Configuration Changes for Meetings 209 Conference bridges 210 Meeting policies 210 Meeting settings 211 Live events policies 211 Live events settings 212 Adjusting Settings for the Entire Organization 212 Identifying Locations of Offices and Buildings 213 Adding Default Teams Apps 214 Setting Policies for Chat and Channels 217 Managing Devices for Your Organization 218 Part 6: Molding Teams to Fit Your Unique Organization 219 Chapter 15: Using Teams in Small and Medium-Sized Organizations 221 Focusing on the Internet 222 Understanding How Teams Fits Your Organization 223 Keeping it simple (1 or 2 people) 224 Taking your organization to the next level (2 to 25 people) 226 Growing large (25 to 250 people) 227 Chapter 16: Unleashing Features Designed for Large Enterprises 229 Managing Large Numbers of Teams 230 Archiving a team 232 Deleting a team 235 Bringing in the Network Engineers 235 Dividing and Conquering with Fine-Tuned Admin Roles 237 Creating a Policy to Retain or Delete Content 238 Exploring Enterprise Voice Features 240 Reporting and Analytics 241 Upgrading from Skype for Business to Teams 243 Getting Help from the Experts 243 Chapter 17: Learning How Teams Embraces Industry-Specific Needs 245 Getting the Most from Teams for Education 246 Creating a team from a class list 246 Using Insights to assess student engagement 247 Using FlipGrid 248 Using Teams in Government Agencies 249 Leveraging Teams for Consulting and Service-Based Companies 250 Empowering Healthcare Providers 250 Modernizing Retail Stores 251 Tapping into Teams for Firstline Workers 252 Part 7: the Part of Tens 255 Chapter 18: Ten Tips for Better Teams Meetings 257 Chatting During a Meeting 257 Capturing a Meeting with a Recording 258 Keeping Noise Under Control with Mute 260 Blurring Your Background 261 Taking Notes 263 Using a Whiteboard 265 Sharing Your Screen 267 Taking Control of Someone Else’s Screen 268 Organizing Teams to Fit Your Meeting Needs 269 Using Teams While a Meeting Is in Progress 269 Chapter 19: Ten Teams Apps Worth Discovering 271 Microsoft Office 271 Task Management 272 Design 273 Customer Service 274 Development 275 Education 276 Social Media 277 Survey 277 Marketing 278 Miscellaneous 278 Chapter 20: Ten Ways to Learn More About Teams 281 Get Information Directly from Microsoft 281 Enroll in an Online Class 283 Keep Up with Experts 284 Attend User Groups and Meetups 285 Get Certified 286 Subscribe to the Microsoft Teams Podcast 286 Attend the Microsoft Ignite Conference 287 Get Updates in Your Inbox 288 Discover the Microsoft Teams Roadmap 289 Continue Learning with Rosemarie (Your Author) 290 Index 293

Microsoft Teams—your complete virtual officeFor anyone looking to skip the long commute to their physical office, Microsoft Teams provides an all-in-one remote work experience that lets you do it all: share files, chat, set up and run video meetings, and tons more. Master the interface, muffle background noise in meetings (in case those kids and dogs won’t keep quiet), and find best-practices recommendations and tips on making the most of your Microsoft Teams experience.Inside. . . Seamlessly share filesSet up video callsConnect Teams to other Office appsWork with large and small teamsInvite guests from outside your organizationCollaborate on the go with mobileUse Teams for your child’s remote learningOrganize family events and activities