In the current competitive world, business enterprises face different challenges in managing their IT infrastructure. To handle these challenges, IT Infrastructure Management offers focused and efficient solutions. Businesses can achieve cost-effective and efficient delivery by using the proven delivery models, mature techniques, standardized tools and robust process presented in this text. It will help businesses offer reliable, round-the-clock availability of services, efficient management and optimum scalability.This book emphasizes:IT Infrastructure and ITIL.Service Delivery Process.Service Support Process.Storage Management.Security Management.IT Ethics.