IT functions in many large corporations are either contemplating or actually undergoing a globalization of their IT operations. The two major business drivers behind the move to globalize IT are to reduce the costs by the co-ordination of the operations and, more importantly, to integrate business processes.

Foreword. Table of Exhibits. Table of Figures. Table of Tables. Acknowledgements. 1. Why globalize IT management? 2. Organization. Introduction. Core IT services. Forces shaping IT organizations. Basic organizational variants. Two sides to a coin. A practical approach. Key players and institutions. Moving towards action. 3. Architecture. Introduction. Options and expectations. Managing architecture. Organization. Funding. Map current IT architecture. Adapt architecture to requirements. Tool support. Summary. 4. Strategy. Introduction. Options and expectations. Managing strategy. Organization. Funding. Agree strategy. Align organization. Implementation. Review progress. Tool support. Summary. 5. Standards. Introduction. Options and expectations. Choice of standards. Managing standards. Organization. Funding. Defining new standards. Maintaining standards. Handling exceptions. Tool support. Summary. 6. Control. Introduction. Options and expectations. Managing control. Organization. Funding. Managing IT costs. Project control. Implementing balanced scorecards for IT. Tool support. Summary. 7. Value of Global IT Management—Tested. Appendix: Positioning with established best practices. COBIT®. ITIL®. PRINCE2®. Glossary and acronyms. References. Index.

Global IT Management presents a practical approach for initiating and reinforcing global IT, focusing on the mechanisms that need to be put in place to effectively manage IT architecture, strategy, standards, and control across sites in a multinational firm. Key considerations are explained for each domain together with concrete recommendations for core organisation, processes and deliverables. The approach fits cleanly into established best practices for IT such as the CobiT® framework for IT management. This book: Integrates all major elements of global IT management in one bookCovers key issues and presents straightforward guidelines for implementationProvides context throughout by using examples from leading firms including Philips, Nestlé, Novartis, Toyota and UBS Global IT Management will be vital reading for CIOs and IT Heads in multinational or global firms, their planning departments, and companies providing consultancy services to them. It will also be a valuable resource for students studying IT management on MBA and Executive MBA courses.