Introduction PART I: INTRODUCTION TO CORE 1 (220-1001) Core 1 (220-1001) Domain 1.0: Mobile Devices Chapter 1 Laptops, Part 1 1.1 — Given a scenario, install and configure laptop hardware and components Keyboards Touchpad Hard Drives Memory Smart Card Readers Optical Drives Communications Video Power Speaker System Board and CPU Fans Chapter 2 Laptops, Part 2 1.2 — Given a scenario, install components within the display of a laptop Display Types Inverter and Backlight Digitizers and Touchscreens Webcam and Microphone Wi-Fi Antenna Connector and Placement 1.3 — Given a scenario, use appropriate laptop features Special Function Keys External Monitors Docking Stations and Port Replicators Rotating and Removable Screens Securing Laptops with Cable Locks Chapter 3 Smartphones, Tablets, and Other Mobile Devices, Part 1 1.4 — Compare and contrast characteristics of various types of other mobile devices Tablets Smartphones Wearable Technology Devices E-readers GPS Devices 1.5 — Given a scenario, connect and configure accessories and ports of other mobile devices Connection Types Accessories Chapter 4 Smartphones, Tablets, and Other Mobile Devices, Part 2 1.6 — Given a scenario, configure basic mobile device network connectivity and application support Enabling Wireless Functions USB Tethering Bluetooth E-mail Configuration Cellular Radio Technologies 1.7 — Given a scenario, use methods to perform mobile device synchronization Synchronization Methods Types of Data to Synchronize and Authentication Core 1 (220-1001) Domain 2.0: Networking Chapter 5 Ports, Protocols, and Network Devices 2.1 — Compare and contrast TCP and UDP ports, protocols, and their purpose TCP vs. UDP Ports and Protocols 2.2 — Compare and contrast common networking hardware devices Switches Routers Wireless Access Points Firewalls Network Interface Cards Cloud-based Network Controllers Repeaters Hubs Cable/DSL Modems Bridges Patch Panels Power over Ethernet Ethernet over Power Chapter 6 SOHO Networks and Wireless Protocols 2.3 — Given a scenario, install and configure a basic wired/wireless SOHO network Router Setup and Wireless Access Point Settings NIC and End-user Device Configuration IoT Device Configuration Cable/DSL Modem Configuration Firewall Settings and Additional Configurations Configuring Wireless Encryption 2.4 — Compare and contrast wireless networking protocols 802.11 Wireless RFID Zigbee and Z-Wave Chapter 7 Networked Hosts and Network Configuration 2.5 — Summarize the properties and purposes of services provided by networked hosts Server Roles Internet Appliances Embedded/Legacy Systems 2.6 — Explain common network configuration concepts Configuring IPv4 Configuring IPv6 VLANs VPNs Chapter 8 Network Types and Networking Tools 2.7 — Compare and contrast Internet connection types, network types, and their features Network Types Internet Connection Types 2.8 — Given a scenario, use appropriate networking tools Network Cabling Tools Wi-Fi Analyzers Core 1 (220-1001) Domain 3.0: Hardware Chapter 9 Cables and Connectors 3.1 — Explain basic cable types, features, and their purposes 3.2 — Identify common connector types Network Cables Video Cables and Connectors Multipurpose Cables and Connectors Hard Drive Cables and Connectors Adapters Chapter 10 RAM and Storage 3.3 — Given a scenario, install RAM types RAM Types Installing RAM RAM Technologies 3.4 — Given a scenario, select, install and configure storage devices SATA Magnetic Hard Drives Solid-State Drives RAID Flash Optical Drives Chapter 11 Motherboards and Add-on Cards 3.5 — Given a scenario, install and configure motherboards, CPUs, and add-on cards Motherboard Form Factors and Connectors Expansion Cards More Ports and Connectors BIOS/UEFI Settings The POST Chapter 12 CPUs 3.5 — Given a scenario, install and configure motherboards, CPUs, and add-on cards CPU Features CPU Compatibility Power Consumption Cooling Mechanisms Installing CPUs Chapter 13 Peripherals and Power 3.6 — Explain the purposes and uses of various peripheral types Input Devices Output Devices Hybrid I/O Devices and Others 3.7 — Summarize power supply types and features Planning Which Power Supply to Use Installing the Power Supply Chapter 14 Custom PCs and Common Devices 3.8 — Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs Graphic/CAD/CAM Design Workstation Audio/Video Editing Workstation Virtualization Workstation Gaming PC Network-Attached Storage Device Thin Client Standard Thick Client 3.9 — Given a scenario, install and configure common devices Desktop Devices and Settings Laptop Configurations and Settings Chapter 15 Printers and Multifunction Devices 3.10 — Given a scenario, configure SOHO multifunction devices/printers and settings Printer Configuration Settings Local Versus Network Printers 3.11 — Given a scenario, install and maintain various print technologies Types of Printers Virtual Printing Printer Installation and Drivers Core 1 (220-1001) Domain 4.0: Virtualization and Cloud Computing Chapter 16 Cloud Computing and Client-side Virtualization 4.1 — Compare and contrast cloud computing concepts Common Cloud Models Cloud Computing Concerns 4.2 — Given a scenario, set up and configure client-side virtualization Purpose of Virtual Machines Hypervisors Examples of Virtual Machine Software Virtual Machine Requirements Core 1 (220-1001) Domain 5.0: Hardware and Network Troubleshooting Chapter 17 Computer Troubleshooting 101 5.1 — Given a scenario, use the best practice methodology to resolve problems Step 1: Identify the Problem Step 2: Establish a Theory of Probable Cause (Question the Obvious) Step 3: Test the Theory to Determine Cause Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution Step 5: Verify Full System Functionality and, If Applicable, Implement Preventive Measures Step 6: Document Findings, Actions, and Outcomes Chapter 18 Troubleshooting Motherboards, CPUs, RAM, and Power 5.2 — Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power Troubleshooting Motherboards Troubleshooting CPUs Troubleshooting RAM Troubleshooting Power Supply Issues Heating and Cooling Chapter 19 Troubleshooting Hard Drives and RAID Arrays 5.3 — Given a scenario, troubleshoot hard drives and RAID arrays Troubleshooting Hard Drives Troubleshooting RAID Arrays Chapter 20 Troubleshooting Video Issues and Mobile Devices 5.4 — Given a scenario, troubleshoot video, projector, and display issues Video Troubleshooting 5.5 — Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures Mobile Device Display Troubleshooting Mobile Device Overheating More Mobile Device Troubleshooting Disassembling Processes for Proper Reassembly Chapter 21 Troubleshooting Printers 5.6 — Given a scenario, troubleshoot printers Troubleshooting Printers Print Jobs and the Print Spooler Chapter 22 Troubleshooting Wired and Wireless Network Problems 5.7 — Given a scenario, troubleshoot common wired and wireless network problems Troubleshooting Common Symptoms A+ Core 1 (220-1001) Practice Exam PART II: INTRODUCTION TO CORE 2 (220-1002) Core 2 (220-1002) Domain 1.0: Operating Systems Chapter 23 Operating System Types and Windows Versions 1.1 — Compare and contrast common operating system types and their purposes Workstation Operating Systems 32-Bit Versus 64-Bit Smartphone and Tablet Operating Systems Vendor-Specific Limitations Compatibility Concerns Between Operating Systems 1.2 — Compare and contrast features of Microsoft Windows versions Windows 7 Windows 8 and 8.1 Windows 10 Windows User Interfaces and Components Chapter 24 Operating System Installation 1.3 — Summarize general OS installation considerations and upgrade methods Boot Methods Types of Installations Partitioning File System Types and Formatting More OS Installation Considerations Chapter 25 Microsoft Command Line Tools 1.4 — Given a scenario, use appropriate Microsoft command line tools Command Prompt Basics Navigating and Working with Directories and Files in the Command Prompt Partitioning and File System-based Commands Chkdsk and SFC Networking Commands Advanced Commands Chapter 26 Microsoft Operating System Features and Tools, Part 1 1.5 — Given a scenario, use Microsoft operating system features and tools Administrative Tools System Configuration/MSConfig Task Manager Chapter 27 Microsoft Operating System Features and Tools, Part 2 1.5 — Given a scenario, use Microsoft operating system features and tools Disk Management System Utilities Chapter 28 Windows Control Panel Utilities 1.6 — Given a scenario, use Microsoft Windows Control Panel utilities Internet Options Display User Accounts Folder Options Performance (Virtual Memory) Power Management Credential Manager Programs and Features Program Compatibility Devices and Printers Sound Troubleshooting Sync Center Chapter 29 Windows Networking and Application Installatio 1.8 — Given a scenario, configure Microsoft Windows networking on a client/desktop Workgroup, HomeGroup, and Domain Sharing Resources and Making Network Connections Establishing Networking Connections Proxy Settings Configuring an Alternate IP Address in Windows Network Card Properties 1.7 — Summarize application installation and configuration concepts Application Requirements Method of Installation and Deployment User Permissions Security Considerations Chapter 30 Linux and macOS Tools 1.9 — Given a scenario, use features and tools of the macOS and Linux client/desktop operating systems macOS Linux Core 2 (220-1002) Domain 2.0: Security Chapter 31 Physical and Logical Security 2.1 — Summarize the importance of physical security measures Physical Locks Entry Systems Biometrics Protecting Data Physically 2.2 — Explain logical security concepts Authentication Principle of Least Privilege Active Directory Firewalls VPN Additional Security Considerations in Windows Chapter 32 Wireless Security, Malware, and Social Engineering 2.3 — Compare and contrast wireless security protocols and authentication methods Wireless and Encryption Protocols 2.4 — Given a scenario, detect, remove, and prevent malware using appropriate tools and methods Malicious Software Types Preventing Malicious Software 2.5 — Compare and contrast social engineering, threats, and vulnerabilities Phishing Shoulder Surfing Piggybacking/Tailgating Dumpster Diving Impersonation Additional Attacks and Security Vulnerabilities Chapter 33 Windows Security Settings and Best Practices 2.6 — Compare and contrast the differences of basic Microsoft Windows OS security settings Users and Groups Permissions File Security 2.7 — Given a scenario, implement security best practices to secure a workstation Usernames and Passwords Password Policies Account Management Disabling AutoPlay/Autorun Chapter 34 Mobile Device Security 2.8 — Given a scenario, implement methods for securing mobile devices Screen Locks Authenticator Applications Theft and Loss of Mobile Devices Compromised and Damaged Devices Policies and Procedures Chapter 35 Data Destruction and SOHO Security 2.9 — Given a scenario, implement appropriate data destruction and disposal methods Formatting Drives Overwriting Drives Clear Purge Destroy 2.10 — Given a scenario, configure security on SOHO wireless and wired networks Changing Default Passwords Wireless-Specific Security Settings Enabling MAC Filtering Assigning Static IP Addresses Disabling Physical Ports and Physical Security Content Filtering/Parental Controls A Final Word on SOHO Routers Core 2 (220-1002) Domain 3.0: Software Troubleshooting Chapter 36 Troubleshooting Microsoft Windows 3.1 — Given a scenario, troubleshoot Microsoft Windows OS problems Windows Recovery Boot Errors Improper and Spontaneous Shutdowns Stop Errors Restoring Windows Common Windows Symptoms and Solutions Chapter 37 Troubleshooting PC Security Issues and Malware Removal 3.3 — Given a scenario, use best practice procedures for malware removal 3.2 — Given a scenario, troubleshoot and resolve PC security issues The CompTIA A+ Seven-Step Malware Removal Procedure Malware Removal Scenario Symptoms of Viruses Symptoms of Spyware Preventing and Troubleshooting Spam Hijacked E-mail More Symptoms of PC Security Issues and Potential Solutions Chapter 38 Troubleshooting Mobile Operating Systems 3.4 — Given a scenario, troubleshoot mobile OS and application issues 3.5 — Given a scenario, troubleshoot mobile OS and application security issues Wi-Fi Troubleshooting Bluetooth Troubleshooting Troubleshooting E-mail Connections Troubleshooting and Stopping Applications Initiating Resets Additional Mobile Device Troubleshooting Mobile Device Application and OS Troubleshooting External Monitor Issues Troubleshooting Mobile Device Security Issues Core 2 (220-1002) Domain 4.0: Operational Procedures Chapter 39 Documentation, Change Management, and Disaster Recovery 4.1 — Compare and contrast best practices associated with types of documentation Network Topology Diagrams Knowledge Bases/Articles Incident Documentation Compliance and Regulatory Policy Acceptable Use Policy Password Policy Inventory Management 4.2 — Given a scenario, implement basic change management best practices 4.3 — Given a scenario, implement basic disaster prevention and recovery methods Backup and Recovery Cloud Storage vs. Local Storage Backups Account Recovery Options Chapter 40 Safety Procedures and Environmental Controls 4.4 — Explain common safety procedures ESD Prevention and Equipment Grounding Electrical Safety Electrical Fire Safety Physical Safety 4.5 — Explain environmental impacts and appropriate controls Temperature, Humidity, and Air MSDS and Disposal Power Devices Surge Protectors Uninterruptible Power Supplies Chapter 41 Incident Response, Communication, and Professionalism 4.6 — Explain the processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts Incident Response Licensing/DRM/EULA Regulated Data 4.7 — Given a scenario, use proper communication techniques and professionalism Communication Techniques and Professionalism Chapter 42 Basic Scripting and Remote Access Technologies 4.8 — Identify the basics of scripting Basic Data Types Basic Script Constructs Environment Variables Comment Syntax Script File Types 4.9 — Given a scenario, use remote access technologies Remote Desktop SSH More Third-Party Tools A+ Core 2 (220-1002) Practice Exam Chapter 43 Getting Ready for the Exams, and Farewell Getting Ready for the Exams Tips for Taking the Real Exams General Practices for Taking Exams Smart Methods for Difficult Questions Wrapping Up the Exam Beyond the CompTIA A+ Certification 9780789760579 TOC 7/8/2019

This is the perfect study guide to help you pass CompTIA®’s new A+® Core 1: 220-1001 and Core 2: 220-1002 exams. It provides coverage and practice questions for every exam topic, including substantial new coverage of Windows 10, as well as new PC hardware, tablets, smartphones, macOS, Linux, cloud computing, and professional-level networking and security. Extensive prep tools include quizzes, Exam Alerts, our great last-minute Cram Sheet, two full practice exams in the print book and an additional two exams in the test engine, plus complete real-time practice and feedback through Pearson’s state-of-the-art test engine. You’ll also find fourteen exclusive Real World Scenario case studies, all linked to simulations or video on our bonus content site. Covers the critical information you’ll need to know to score higher on your A+ Core 1 (220-1001) and Core 2 (220-1002) exams! Deploy and manage computers running Windows 10/8/7, macOS, Linux, iOS, and AndroidMaster and practice the six-step A+ troubleshooting processUnderstand, install, configure, and troubleshoot motherboards, CPUs, and memoryTest and troubleshoot power-related problemsUse all forms of storage, including SSDs, optical devices and RAID systemsWork effectively with mobile devices, including laptops, tablets and smartphonesConfigure Windows components and applications, use Windows administrative tools, and optimize Windows systemsRepair damaged Windows environments and troubleshoot Windows issuesInstall and manage printers and other peripheralsUnderstand and work with networks, network hardware, wireless protocols, and cloud technologiesInstall and configure SOHO wired/wireless networks and troubleshoot connectivitySecure desktops and mobile devices, implement authentication methods, prevent malware attacks, and protect data EXCLUSIVE STATE-OF-THE-ART WEB-BASED TEST ENGINE WITH 320 PRACTICE QUESTIONS! Make sure you’re 100% ready for the real exam! Detailed explanations of correct and incorrect answersMultiple test modesRandom questions and order of answersCoverage of each current A+ exam objective

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