Electronic commerce, supply chain management, customer relationship management, and other forms of Business Networking will fundamentally change the way business will be conducted in the information age.

1 Introduction.- 1 Introduction.- 1: Building the Foundation.- 2 Enterprise in the Information Age.- 3 Business Networking: A Process-oriented Framework.- 2: Business Concepts.- 4 Strategies for Business Networking.- 5 Business Networking Lessons Learned: Supply Chain Management at Riverwood International.- 6 Electronic Commerce and Supply Chain Management at ‘The Swatch Group’.- 7 Knowledge Enabled Customer Relationship Management.- 3: Information System Concepts.- 8 Future Application Architecture for the Pharmaceutical Industry.- 9 Information Systems for Supply Chain Management: An Overview.- 10 Electronic Commerce in the Procurement of Indirect Goods.- 11 Templates: Achieving Standardization for Business Networking.- 4: Key Success Factors.- 12 Key Success Factors for Transaction-oriented Business Networking Systems.- 13 Towards a Method for Business Networking.- 14 Shaping Business Process Networks at ETA SA.- 15 Shaping Applications for Global Networked Enterprises.- 16 Business Networking — Summary and Outlook.- List of Abbreviations.- References.- Authors.

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