Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective.

Introduction; Part 1 – The talent management concept: Ch 1 Talent management defined (S Horner); Ch 2 Talent management in the hospitality and tourism context (P Gibson); Ch 3 Talent management in the hospitality and tourism curriculum (J Swarbrooke); Part 2: Personal career development - the concept of ‘Hospitalitiness’ (C Lashley); Ch 4 Individual career progression in hospitality and tourism settings (A Ladkin); Ch 5 Human Resource Strategy and Talent Management (A Jenkins); Ch 6 The role of trust for individuals in hospitality and tourism settings (D Cameron) ; Ch 7 Talent Management for the young employee (A Walmsley); Ch 8 The role of the professional body in the development of talent (C Farbrother); Ch 9 The role of work based learning in shaping talent in HE contexts (C Wight); Part 3 – Talent management meanings for hospitality and tourism companies: Ch 10 The inclusive or exclusive concept in practical talent management (S Horner); Ch 11 The role of diversity in talent management (M Yap); Ch 12 The role of internships and placements in the talent management process (M Yap); Ch 13 Local, national or international strategies for talent management (D Kucukusta); Ch 14 Technology and talent management (F Okumus); Part 4: Ch 15 -The future of talent management – meanings for hospitality organisations and educational delivery (S Horner); Case studies: Talent Management in large organisations; Talent management in SME’s; Index; References; Commercial sources