For the third time now, experts in tourism from all over the world come to Innsbruck in order to exchange ideas, inform themselves and others about current developments and build a network of personal relations.

1. Intelligent Agents.- A Personal Travel Assistant for Holiday Selection — a Learning Interface Agent Approach.- IMTAS: Intelligent Multimedia Travel Agent System.- 2. Multimedia.- A Software Bench for the Production of Multimedia Tourism Applications.- Clustering in Object-oriented Distributed System Integrating Multimedia Resources.- Integration of Multimedia and Spatial Data in an Authoring System for Building Tourism Applications.- 3. Data Management and Representation.- Why Is Space a Slippery Concept for Information Systems Designers? Towards a Definition of Spatial Information Primitives for the Tourism Information Base.- The Lost Tourist in a Cross Border Region, Asking for Alignment of Information Architectures.- An Electronic Product Catalog for Distributed Environments.- 4. Information System Design.- Design Principles of Tourist Information Systems.- Interfacing WWW with Distributed Database Applications in the Field of Tourism.- 5. Implementation and Adoption.- Client Satisfaction Measurement in Outsourcing Situations.- Information Technology Adoption by Midwest United States Travellers.- Case Study of Implementation of Information System in Tourism.- 6. IS Strategy I: Application of Business Concepts in Tourism.- The IT-enabled Extended Enterprise, Applications in the Tourism Industry.- Travel Information Kiosks in Network — Prestige or Profit? A Preliminary Study of a Norwegian System in Operation.- 7. IS Strategy II: Strategies for Regions and Destinations.- Information and Telecommunication Technologies as a Strategic Tool for Tourism Enhancement at Destination Regions.- The Travel Industry as Part of the National Information Network in Norway.- 8. IS Strategy III: Impact on Different Actors.- The Changing Value of Travel Agents in TourismNetworks: Towards a Network Design Perspective.- Barriers to Implementing Quality Management in Hong Kong’s Hotels.- 9. IS Strategy IV: Distribution and Marketing.- Public Tourist Information Offices as Booking-Centres for Accommodation.- Last-Minute Booking Based on Internet in Norway.- Broadband Network in the Electronic Market Place in Tourism.- The Electronic Mall Bodensee as Platform for the Development of Travel Services.- 10. StandardisSation and Reengineering Issues.- Application Standards for Tourism Products. Proposals for a Programme of Research.- Re-Engineering the Package Holiday Business.