1 Knowledge Management in Tourism.- Using Data Mining in Analysing Local Tourism Patterns.- Towards Interactive Tourism: Capitalising on Virtual and Physical Value Chains.- Tourism as an Information Business: The Strategic Consequences of E-Commerce in Tourism for Business Travel.- Database Marketing as a Source of Competitive Advantage for the Hotel Industry.- 2 Changing Consumer Behaviour through IT.- Printing on Demand as a New Channel for Tourist Information.- Internet as a Marketspace: The Perception of the Consumers.- The Tourist as Value Creator on the Internet.- The Impact of the Internet on Consideration Sets: The Case of International Tourism Destinations.- The Impact of the Internet on the Information Search Process and Tourism Decision Making.- The Analysis of Demographic Profiles and Prospects of Internet Users in National Tourism Organisations: Case Study (Korean National Tourism Organisation).- 3 Using IT to Support Consumer Choice and Skills.- Holiday Packages on the Web.- The Use of the Internet as a New Marketing Tool to Promote New Tourist Destinations in Asia: Case Study (Korean National Tourism Organisation).- Matching Traveller Preferences to Destination and Product Characteristics: It’s All a Matter of Semantics.- Information Technology and Tourism Education in Australia: An Industry View of Skills and Qualities Required in Graduates.- 4 Engineering Tourism Applications.- A General Data Model for Tourism Information Systems.- Modelling of an Electronic Tourism Market.- An Architecture for a Distributed Travel Reservations System.- Measuring Tourism Consumer Behaviour Using ESCAPE: A Multimedia Interview Engine for Stated Choice and Preference Experiments.- A Speech-to-Speech Translation Based Interface for Tourism.- Hotel Reservation Systems onthe Internet: Custom Design vs. Standard Software..- 5 The Empowerment of SMEs through IT.- The Cost and Benefits of Information Technology and the Internet for Small and Medium-Sized Tourism Enterprises.- Distributing B&Bs Accommodation in York, UK: Advantages and Developments Emerging through the Internet.- Comparing Operating Ratios for Small and Medium Hotel and Restaurant Businesses: A Decision Support System Using Internet Technology.- A Comparative Study of ICT, Tourism and Hospitality SMEs in Europe.- Distribution of Danish Holiday Cottages via the Internet/WWW.- Electronic Invoicing for a Hotel Management Computer Network System.- From Intra-Regional Competition Towards Intra-Regional Cooperation in Tourism: The Concept of Tele-Cooperation and Virtual Enterprises in the Regional Tourism Business.- 6 Using IT for Hospitality Management.- Factors Affecting the Contribution of Information Technology in the Hospitality Industry.- The Productivity Paradox and the Hospitality Industry.- The Future Is Feminine: Gender Issues and Information Systems in Hospitality and Tourism.- 7 Using IT to Redesign Travel Distribution.- Combinatorial Optimisation Based Decision Support System for Trip Planning.- User Interfaces in Information and Reservation Systems: Classification and Development Issues.- The Airtours Cruise Intranet: Streamlining the Distribution of Information, Knowledge and Money.- 8 Destination Marketing Systems and IT Developments.- Emerging Technologies and their Role in Developing a Marketing Information System for Tourism and Hospitality Products.- The New Extranet in the Norwegian Tourism Industry.- The use of internet and intranet in American convention and visitors bureaus: Local Urban Tourism SMTE’s and ICT.- Networking for Growth and DigitalBusiness.- Publishing Tourism Statistics and Market Intelligence on the Internet.- Destination Marketing System Strategies: Refining and Extending an Assessment Frame-Work.

"... an innovative volume that goes well beyond the scope of existing books on IT and tourism ... I would certainly recommend it to teachers, managers, planners, and policymakers that need insights into this rapidly evolving field ...” Information Technology and Tourism