The book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, particularly in Africa, where dramatic results can be realized. If also focuses on ways to improve services beyond supply-side measures such as business-process-engineering and improved management of service providers. Instead, it focuses in strengthening the demand for good governance and improved services via informed citizens, client feedback, and enhanced monitoring of service provider performance.
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Considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. The book focuses on the challenges of applying digital technologies in developing countries, particularly in Africa, where dramatic results can be realized.
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Produktdetaljer

ISBN
9781631578137
Publisert
2017-04-30
Utgiver
Business Expert Press; Business Expert Press
Vekt
227 gr
Høyde
228 mm
Bredde
152 mm
Dybde
8 mm
Aldersnivå
P, 06
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
160

Forfatter

Om bidragsyterne

Dr Nagy K. Hanna is author, educator, public speaker, and global expert on digital transformation and innovation strategies. He has over 40 years experience advising countries and aid agencies on digital economy, e-transformation policies and strategies, e-government, e-leadership institutions, knowledge services industry, connectivity, public sector reform and governance, and innovation-driven development strategies. Visiting professor, Wits University, South Africa. Advisor to governments, World Bank, ICT multinationals, and major consulting firms on cutting-edge ICT policies and strategies. He is a Senior Fellow and Board Member of the Center for Policy on Emerging Technologies, founding member of People-Centered Internet at Stanford university, and member of editorial boards of several journals including Springer’s book series on Innovation, Entrepreneurship, Technology and Knowledge Economy. Taught at University of Maryland, George Washington, and Duke. Led or participated in development policy dialogue in over 50 countries. Published over 100 articles, papers and book chapters, and authored/co-authored 24 books. Over 30 years, he held many positions at the World Bank, including senior advisor on national ICT strategies, lead evaluator of development effectiveness, lead corporate strategist, lead economist, and senior operations officer. He holds PhD from the Wharton School, University of Pennsylvania. Completed Executive Development Program at Harvard.