Chapter 1 – Nature and scope of the hospitality industry Chapter 2 – Understanding the nature of the workforce Chapter 3 – Diversity management Chapter 4 – Organisational goals and structure Chapter 5 – Defining management Chapter 6 – Nature of leadership Chapter 7 – Workforce motivation and involvement Chapter 8 – Managing through groups and teams Chapter 9 – Managing challenging situations Chapter 10 – Managing the changing environment

There are few more important determinants of success or failure in the hospitality industry than the performance of a company’s staff. Hospitality Management and Organisational Behaviour explains the principles of management and organisational behaviour as they relate to hospitality, empowering students and professionals to fully harness their human resources for success.   Renowned organisational behaviour author Laurie J. Mullins brings his rigorous but exceptionally readable style to the fifth edition of this popular text. The author team, joined by another expert in the hospitality field, Penny Dossor, combines an accessible style with current and relevant case studies on a variety of hospitality companies from around the globe. The book assumes no prior knowledge of management theories and is the perfect introduction to this vitally important field for students of hospitality.         Laurie J. Mullins is a consultant and author specialising in management and organisational behaviour, and managing people at work. Before taking early retirement, Laurie was a principal lecturer at the University of Portsmouth Business School, where he led the behavioural and human resource management group. He is the author of Management and Organisational Behaviour, which has been a highlight of reading lists for three decades and is now into its tenth edition.   Penny Dossor is a principal lecturer in hospitality management and course leader on the hospitality management programme at the University of Portsmouth Business School. She has professional experience in a number of hospitality and personnel management positions in both the public and private sectors.       'This book is very special in the Hospitality Management market. The authors show deep knowledge of the industry and of management principles.' - Dr Wei Chen, Senior Lecturer in Hospitality Management - Sheffield Hallam University  

The format of the book is clearly structured and written with minimum use of technical terminology. Each chapter is fully supported with diagrams and contains: §     a brief introduction and set of learning outcomes; §     a series of critical reviews and reflections; §    practical examples and scenarios throughout the text; §    assignments and case studies at the end of each chapter; §    a summary of key points; §    review and discussion questions; and §    comprehensive notes and references.  

This fifth edition has been fully updated to include all of the recent developments in the hospitality industry, including: globalisation, ethics, the multi-cultural workforce and flexible working and empowerment. Almost all of the case studies have also been updated to ensure the book remains the most up-to-date introduction to hospitality management.