In this user--friAndly set of training materials, David Osborne and Victor Colon Rivera give managers and employees advice on how they can apply the principles behind the reinvention revolution that is changing the way government works.

Introduction. Module I: Clarifying Your Purpose. Principle 1. Customer-Driven Government: Meeting the Needs of theCustomer, Not the Bureaucracy. Principle 2. Mission-Driven Government: Transforming Rule-DrivenOrganizations. Principle 3. Anticipatory Government: Prevention Rather ThanCure. Module II: Enhancing Your Performance. Principle 4. Results-Oriented Government: Buying Outcomes RatherThan Inputs. Principle 5. Competitive Government: Injecting Competition intoService Delivery. Principle 6. Enterprising Government: Earning Rather ThanSpending. Module III: Shifting Your Locus of Control. Principle 7. Decentralized Government: From Hierarchy toParticipation and Teamwork. Principle 8. Community-Owned Government: Empowering Rather ThanServing. Module IV: Increasing Your Leverage. Principle 9. Catalytic Government: Steering Rather ThanRowing. Principle 10. Market-Oriented Government: Leveraging Change Throughthe Market.

From the best-selling author of Reinventing Government?a workshop that charts a new course for those who are searching for ways to make our government better. Take part in the reinvention revolution that is changing the way government works. This workbook brings the ideas of Reinventing Government to life by helping you understand and apply the ten principles of reinventing government. This workbook offers you: Guidance on developing innovative and better ways of conducting public business Tools and techniques to increase the effectiveness of your organization Examples of successful governments that are reinventing themselves today Designed for use in federal, state and local government, the material includes exercises, brain teasers, and discussion items to create an interactive, involving learning environment.

Introduction. Module I: Clarifying Your Purpose. Principle 1. Customer-Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy. Principle 2. Mission-Driven Government: Transforming Rule-Driven Organizations. Principle 3. Anticipatory Government: Prevention Rather Than Cure. Module II: Enhancing Your Performance. Principle 4. Results-Oriented Government: Buying Outcomes Rather Than Inputs. Principle 5. Competitive Government: Injecting Competition into Service Delivery. Principle 6. Enterprising Government: Earning Rather Than Spending. Module III: Shifting Your Locus of Control. Principle 7. Decentralized Government: From Hierarchy to Participation and Teamwork. Principle 8. Community-Owned Government: Empowering Rather Than Serving. Module IV: Increasing Your Leverage. Principle 9. Catalytic Government: Steering Rather Than Rowing. Principle 10. Market-Oriented Government: Leveraging Change Through the Market.