Meijer, Ingrams and Zouridis have put together the definitive study of information management in a public service context. It should be required reading for all engaged practitioners, serious students, and researchers in the field of public service management.

Stephen Osborne, Professor and Chair of International Public Management, University of Edinburgh Business School, UK

There are few things more important to public management today than information. The authors have created a timely and important book that makes clear the impact of technology on public managers and their organizations. They consider both social and organizational processes and technological developments, and provide a comprehensive overview of different frames that can support strategic action by public managers. It is an excellent resource, full of practical examples, and is highly recommended.

Jenny M Lewis, Professor of Public Policy, University of Melbourne, Australia

This book offers a comprehensive analysis of the role of ICTs in public service, in which the authors go beyond a singular optimistic and isolated perspective. They show how issues of ICT management are interwoven with the primary processes in public administration, like policy and service delivery, and demonstrate how this interconnection raises all kinds of interesting value-driven challenges. This text substantially helps us understand and unravel the complexity of information management in public administration, with the utmost transparency.

Victor Bekkers, Professor of Public Administration, Erasmus University Rotterdam, Netherlands