Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA).

Foreword by Harry Hatry Introduction Performance Appraisal and Rubik's Cube The Challenge by Arie Halachmi and Geert Bouckaert Positioning Performance Measurement for the Twenty-First Century by John Greiner Redeeming the Promise of Performance Measurement: Issues and obstacles for governments in the USA by Paul D. Epstein Promises and Possible Pitfalls on the Way to SEA Reporting by Arie Halachmi Service Efforts and Accomplishment Reporting Implementing Service Efforts and Accomplishments Reporting: The Portland Experience by Daniel E. O'Tool and Brian Stipak Institutionalizing SEA Reporting Across the Budget by Mary Timney Bailey Integrating Performance Measurement and Budgeting by Gerasimos A. Gianakis Performance Measurement in Context The Political Economy of Performance Measurement by Tony Bovaird Annual Performance Accounting and Auditing: Is it Possible? by Bo Sandberg Productivity in Professional Services: To Measure or not to Measure by Jean Harvey Local Government Standards Via Professional Associations: How Useful Are They for Gauging Performance? by David N. Ammons Performance Measurement: International Perspectives Measurement of Public Sector Performance: Some European Perspectives by Geert Bouckaert Performance Indicators: The British Experience by Tony Bovaird and David Gregory The Authority's Performance - A Practical Assessment by Magnus Medelberg Experiences With Performance Measurement in the Central Government; The Case of the Netherlands by A. Sorber Performance Monitoring System in the Republic of China on Taiwan by Shih-Hsien Chang