Preface; Ideas in Action: Why the Reality of the Administrative Reform Grinder Matters / Patricia Ingraham and Jon Pierre PART ONE The Ideas of Reform: Reforming Governance and Accountability 1 Change and Continuity: An Institutional Approach to Institutions of Democratic Government / Johan P. Olsen PART TWO The Ideas of Reform: Leaders and Change 2 New Public Leadership for Public Service Reform / Geert Bouckaert; 3 Leaders and Leadership in Administrative Reform / Ian Thynne PART THREE The Ideas of Reform: Management Systems and Other Reformed Tools 4 Simply the Best? The International Benchmarking of Reform and Good Governance / Christopher Pollitt; 5 Cyber-bureaucracy: If it is So Central to Public Administration, Why Is It So Ghetto-ized? / Christopher Hood and Helen Margetts PART FOUR The Design of Reform: The Evolution of Policy Tools 6 Reforming Management and Management Systems: Impacts and Issues / John Halligan PART FIVE The Design of Reform: Western Ideas and Models in Non-Western Settings 7 Implementing Developed Countries' Administrative Reforms in Developing Countries: The Case of Mexico / Jose Luis Mendez; 8 Western Models and Administrative Reform in China: Pragmatism and the Search for Modernity / John P. Burns; 9 Bureaucrats, Politicians, and the Transfer of Administrative Reform into Thailand / Bidhya Bowornwathana PART SIX Change and Reform in a Multinational Context 10 Change and Reform in the European Union / Alberta M. Sbragia PART SEVEN Looking Back at Reform Efforts: What Worked? 11 Success and Failure of Reform: Taking Stock / Donald J. Savoie 12 Conclusions: The Future of Public Management / Jon Pierre Contributors; References