I. Brief TOC PART I: UNDERSTAND COMMUNICATION1. Defining Human Communication 2. Understanding Self and Others PART II: SHAPE MESSAGES3. Verbal Communication4. Nonverbal Communication5. Listening PART III: CONNECT WITH OTHERS6. Interpersonal Relationships7. Conflict8. Group Communication and Leadership9. Groups at Work10. Developing a Speech Topic11. Creating a Speech 12. Presenting a Speech13. Informative Speaking14. Persuasive Speaking II. Detailed TOC PART I: UNDERSTAND COMMUNICATION 1. Defining Human Communication1.1 Why we communicate 1.2 Human communication1.3 How we visualize the communication process 1.4 Types of communication1.5 Being a successful communicator1.6 Being an ethical communicator1.7 Valuing diversityChapter 1 Review 2. Understanding Self and Others2.1 Perception 2.2 The process of perception2.3 Factors that influence perception2.4 Who you are2.5 How you create a perception of self2.6 How you manage the "self" you present to others2.7 Some barriers to perceiving others effectively2.8 Developing better perception skillsChapter 2 Review PART II: SHAPE MESSAGES 3. Verbal Communication3.1 The characteristics of language 3.2 How language is powerful 3.3 Some cultural variations in verbal communication styles3.4 How gender influences verbal communication styles3.5 Using language effectivelyChapter 3 Review 4. Nonverbal Communication4.1 Traits of nonverbal communication4.2 Functions of nonverbal communication4.3 Channels for conveying nonverbal messages4.4 Some cultural variations in nonverbal communication4.5 How gender influences nonverbal messages4.6 Improving your nonverbal communicationChapter 4 Review 5. Listening5.1 Listening5.2 Why listening is important5.3 Types of listening 5.4 What prevents effective listening5.5 How you can listen effectivelyChapter 5 Review PART III: CONNECT WITH OTHERS Interpersonal Communication 6. Interpersonal Relationships6.1 Interpersonal relationships6.2 What encourages interpersonal relationships6.3 How relationships develop6.4 How self-disclosure influences relationship development6.5 How culture shapes relationships6.6 How gender impacts relationships6.7 Improving your relationships Chapter 6 Review 7. Conflict7.1 Interpersonal conflict 7.2 Common conflict types7.3 Some negative conflict behaviors7.4 How you can manage conflict7.5 How culture can influence conflict7.6 How gender can influence conflict7.7 Improving your conflict negotiation skillsChapter 7 Review Small Group Communication 8. Group Communication and Leadership8.1 What makes a small group 8.2 How groups develop 8.3 How group members interact 8.4 Roles you can play in a small group 8.5 How culture can influence small groups 8.6 How gender can influence small groups 8.7 Improving your small group skills Chapter 8 Review 9. Groups at Work9.1 The DECIDE model for decision making and problem solving 9.2 How groups generate ideas, alternatives, or solutions 9.3 How groups ultimately select decisions or solutions 9.4 How culture and gender can influence decision making and problem solving 9.5 Effectively communicating in meetings Chapter 9 Review Public Communication 10. Developing a Speech Topic10.1 Being a successful public speaker 10.2 The creative process for public speaking 10.3 What you need to know about your audience 10.4 What you need to know about the speaking situation 10.5 Analyzing the audience and situation 10.6 Creating a central idea Chapter 10 Review 11. Creating a Speech11.1 Locating support materials 11.2 Types of support materials 11.3 What you should consider when choosing support materials 11.4 Characteristics of an effective outline 11.5 Organizational strategies 11.6 How to begin and end a speech 11.7 Types of outlines Chapter 11 Review 12. Presenting a Speech12.1 Using language effectively in a speech 12.2 Methods of delivery 12.3 Preparing for an extemporaneous speech 12.4 Preparing for a mediated presentation 12.5 Types of presentation aids 12.6 Using a presentation aid successfully Chapter 12 Review 13. Informative Speaking13.1 Informative speaking 13.2 The creative process for informative speaking 13.3 Developing and researching an informative topic 13.4 Outlining and organizing an informative speech 13.5 Presenting or evaluating an informative speech Chapter 13 Review 14. Persuasive Speaking14.1 Persuasive speaking 14.2 The creative process for persuasive speaking 14.3 Appeals you can use to persuade 14.4 Parts of an argument 14.5 Types of arguments 14.6 Developing and researching a persuasive topic 14.7 Outlining and organizing a persuasive speech14.8 Presenting or evaluating a persuasive speechChapter 14 Review

Hallmark features of this title Designed for easy navigation and use, the text includes color-coded chapters, chunked content and question-and-answer heading formats that help students quickly find the information they need.Author Lisa Ford-Brown presents concepts visually, supported by text, to offer students easy entry points into key course material.Interactive self-checks help students assess their abilities as they learn, and boxed tips offer advice on how to apply communication strategies in real-world scenarios.Practicing Ethics sections draw attention to the importance of ethics.Thorough coverage of public speaking helps students master this key real-world skill.Understand-Shape-Connect graphics emphasize the big picture by highlighting key connections.