DedicationForeword Preface AcknowledgementsList of contributors List of Figures, Tables and InfographicsPart I: IntroductionChapter 1: A world turned upside downRalph Tench, Juan Meng and Ángeles MorenoPart II: Observations and responses from communication professionals around the worldChapter 2: A question of trust: Exploring trust concepts, experiences, and early observations from Europe Chiara Valentini, Øyvind Ihlen and Ralph TenchChapter 3: Communication professionals’ adaptation to COVID-19 impacts in North AmericaJuan Meng, Bryan Reber and Tong XieChapter 4: Latin America and the strategic communication dilemma in times of COVID-19Alejandro Álvarez-Nobell, Juan-Carlos Molleda, Ángeles Moreno and Ana María Suárez-Monsalve Part III: Global perspectives on COVID-19 communicationASIAChapter 5: Assessing COVID-19 communication in China:Communication channels, sources for information, and information retentionJuan Meng, Ruoyu Sun, Tong Xie and Zhao WangEUROPE – SOUTHChapter 6: "I am impressed by how quickly they changed": The impact of CSR communication initiatives during COVID-19 among millennials in ItalyElanor Colleoni, Mirko Olivieri, Stefania Romenti and Grazia MurtarelliChapter 7: Risk communication and disinformation in Portugal: How media consumption affects the understanding of COVID-19 health-protective messages Gisela Gonçalves, Valeriano Piñeiro-Naval and Sónia de SáChapter 8: COVID-19 information seeking in Spain: How media use affects trust in the governmentCristina Navarro, Ángeles Moreno and Cristina Fuentes-LaraEUROPE – NORTHChapter 9: The good, the bad and the ugly: Learning lessons from the UK’s COVID-19 communication Ralph Tench and Gemma BridgeChapter 10: Public trust in governments’ communicating with intermediaries: Finnish and Swedish governments during the COVID-19 pandemicChiara Valentini and Mark BadhamChapter 11: Experiencing COVID-19 in Denmark, Norway and Sweden: The role of the Nordic modelØyvind Ihlen, Bengt Johansson and Mark Blach-ØrstenAMERICA – SOUTHChapter 12: Strategic communication and left-wing populist governments: The paradigmatic case of crisis management due to COVID-19 in ArgentinaAlejandro Álvarez-Nobell Chapter 13: Brazil and the COVID-19 pandemic: Crisis communication management as opposed to public communication Andréia Silveira Athaydes, Karen Cristina Kraemer Abreu, Marcus Vinicius de JesusAMERICA – NORTHChapter 14: Factors influencing Americans’ preventive behaviours during the COVID-19 pandemic: Lessons for strategic health and risk communicators Sung In Choi, Yan Jin and Mark BadhamEUROPE – EAST AND SOUTH EASTChapter 15: Crisis communication by the government of Georgia during the COVID-19 pandemicNatia Kaladze, Leli Bibilashvili and Mari BandzeladzeChapter 16: Information-seeking behaviour and governmental communication assessment during the COVID-19 pandemic in RomaniaCamelia Cmeciu, Anca Anton, Anamaria NicolaChapter 17: COVID-19 communication in Turkey: Exploring the public’s information-seeking behaviourÖzlem Alikılıç, Ebru Gökaliler and İnanç AlikılıçAFRICAChapter 18: An African perspective of COVID-19 communication: Citizens’ perspectives and sense-making of the pandemic in NigeriaChinedu Jude Nwasum, Ezinne Chioma Abaneme and Aloysius Chukwuebuka IfeanyichukwuPart IV: ConclusionChapter 19: Implications for the future of strategic communications from the COVID-19 pandemic Ralph Tench, Juan Meng and Ángeles MorenoIndex
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