Written specifically for students, The Student EQ Edge: Student Workbook is designed to be used alongside the main volume, The Student EQ Edge , and helps students move from understanding to action through use of case studies, self-assessment questions, reflection and discussion questions, and activities and assignments.

Preface ix About the Authors xi 1 Introduction to Emotional Intelligence 1 Emotional Intelligence Overview 2 A Word About EI Scales and Skills 4 The Student EQ Edge: Student Workbook: An Overview 4 Why Reflection? 5 2 Case Studies of Emotionally Intelligent (and Not Emotionally Intelligent!) Behavior 7 Case Study #1: Why Can’t I Make an A? 7 Case Study #2: 15 Years to Graduate 8 Case Study #3: But I’m Good! 10 Case Study #4: Starting College 11 Case Study #5: Shared Responsibilities 12 Case Study #6: A Costly Decision 13 Case Study #7: First Job Jitters 14 Case Study #8: No Way 15 Case Study #9: Twins? 17 3 Emotional Self-Awareness 19 Worksheet 3.1: Feelings Journal 21 Worksheet 3.2: Hot Buttons 22 Worksheet 3.3: ABCDE Exercise—Th e Impact of Th oughts on Emotions and Behaviors 24 Worksheet 3.4: Hot Buttons on Reality TV 26 Worksheet 3.5: Positive and Negative Aff ect 27 Worksheet 3.6: Self-Development Plan for Emotional Self-Awareness 28 4 Self-Regard 29 Worksheet 4.1: Who Am I? 31 Worksheet 4.2: Locus of Control Scale (Rotter, 1966) 32 Worksheet 4.3: Positive and Negative Self-Talk 35 Worksheet 4.4: 3600 Feedback 36 Worksheet 4.5: Modern Family 37 Worksheet 4.6: Self-Development Plan for Self-Regard 38 5 Self-Actualization 39 Worksheet 5.1: Who Am I? 41 Worksheet 5.2: Emotions Meter 42 Worksheet 5.3: Quotes, Sayings, and Songs—A Window into You! 43 Worksheet 5.4: Defi ning Your Personal Mission Statement 44 Worksheet 5.5: Th e Amazing Race 45 Worksheet 5.6: Self-Development Plan for Self-Actualization 46 6 Emotional Expression 47 Worksheet 6.1: Observing Emotions 50 Worksheet 6.2: Observing Your Emotions 51 Worksheet 6.3: Follow the Leader 53 Worksheet 6.4: “I” Messages 57 Worksheet 6.5: TV Emotions 60 Worksheet 6.6: Self-Development Plan for Emotional Expression 62 7 Independence 63 Worksheet 7.1: Private Eye 66 Worksheet 7.2: By Yourself 69 Worksheet 7.3: Please Do Th is for Me! 70 Worksheet 7.4: Reality TV—Too Needy, Too Alone, or Just Right? 71 Worksheet 7.5: On My Own 72 Worksheet 7.6: Self-Development Plan for Independence 74 8 Assertiveness 75 Worksheet 8.1: Assertive, Aggressive, or Passive? 78 Worksheet 8.2: It Seems So Easy When Others Do It 80 Worksheet 8.3: Giving Feedback 81 Worksheet 8.4: Controversial Issues 83 Worksheet 8.5: Assertiveness Quiz 84 Worksheet 8.6: Self-Development Plan for Assertiveness 86 9 Interpersonal Relationship 87 Worksheet 9.1: My Favorite Person 90 Worksheet 9.2: Sharing Secrets 92 Worksheet 9.3: Scaling the Intimacy Wall 93 Worksheet 9.4: Beginning a Relationship 94 Worksheet 9.5: Getting Closer 95 Worksheet 9.6: Self-Development Plan for Interpersonal Relationship 96 10 Empathy 97 Worksheet 10.1: What Is Empathy? 99 Worksheet 10.2: Th e Art of Questions 100 Worksheet 10.3: Refl ective Listening 102 Worksheet 10.4: Empathy Assessment 103 Worksheet 10.5: Listening Even When It’s Hard to Do! 106 Worksheet 10.6: Self-Development Plan for Empathy 108 11 Social Responsibility 109 Worksheet 11.1: Doing What’s Right 112 Worksheet 11.2: Cooperation 114 Worksheet 11.3: A Company’s Social Responsibility Policy 115 Worksheet 11.4: My Social Responsibility Policy 116 Worksheet 11.5: Take Action! 117 Worksheet 11.6: Self-Development Plan for Social Responsibility 118 12 Reality Testing 119 Worksheet 12.1: My Big Decision 122 Worksheet 12.2: Th e Mirrors Around You 124 Worksheet 12.3: Failed Reality Testing 126 Worksheet 12.4: Decision-Making Interviews 127 Worksheet 12.5: Reality-Testing Scenarios 128 Worksheet 12.6: Self-Development Plan for Reality Testing 130 13 Problem Solving 131 Worksheet 13.1: What Is My Emotion? 134 Worksheet 13.2: Failed Decisions Revisited 136 Worksheet 13.3: Solving Your Problems 137 Worksheet 13.4: But Can I Really Change My Emotion? 139 Worksheet 13.5: One Fine Day 140 Worksheet 13.6: Self-Development Plan for Problem Solving 141 14 Impulse Control 143 Worksheet 14.1: Marshmallow Cravings 146 Worksheet 14.2: But I Want . . . 147 Worksheet 14.3: Survivor 148 Worksheet 14.4: No Regrets? 149 Worksheet 14.5: Strategies for Success 150 Worksheet 14.6: Self-Development Plan for Impulse Control 151 15 Flexibility 153 Worksheet 15.1: Refl ections About Change 156 Worksheet 15.2: Flexibility Survey 157 Worksheet 15.3: Th e Price of Infl exibility 159 Worksheet 15.4: Stretching Yourself 161 Worksheet 15.5: Flexibility Forecasting 162 Worksheet 15.6: Self-Development Plan for Flexibility 164 16 Stress Tolerance 165 Worksheet 16.1: Identifying Your Stressors 168 Worksheet 16.2: Understanding Why You Get Stressed 169 Worksheet 16.3: Irrational Th inking and Stress 170 Worksheet 16.4: Resources for Coping 172 Worksheet 16.5: Stress Busters 173 Worksheet 16.6: Self-Development Plan for Stress Tolerance 174 17 Optimism 175 Worksheet 17.1: Optimism Begins with Framing 179 Worksheet 17.2: De-motivators—Watch Your Self-Talk 180 Worksheet 17.3: Assessing Your Optimism 182 Worksheet 17.4: Pep Talks and Persistence 184 Worksheet 17.5: Perseverance Defi ned 186 Worksheet 17.6: Self-Development Plan for Optimism 187 18 Happiness 189 Worksheet 18.1: Taking Stock of Your Happiness Level 192 Worksheet 18.2: Laugh a Little, Laugh a Lot 193 Worksheet 18.3: Does Money Buy Happiness? 194 Worksheet 18.4: Well-Being Indicators 195 Worksheet 18.5: Th e Pursuit of Happyness 197 Worksheet 18.6: One Commitment—Self-Development Plan for Happiness 198 References 199 Appendix A KISS Strategies for Improving Emotional Intelligence 201 Appendix B Movie Selections for Learning About Emotional Intelligence 213

THE STUDENT EQEDGE STUDENT WORKBOOK The Student Workbook is a companion to the book The Student EQ Edge: Emotional Intelligence and Your Academic and Personal Success . The Workbook offers you a hands-on resource for gaining a clearer understanding of emotional intelligence and is filled with practical exercises for developing your emotional intelligence. Filled with case studies, self-assessments, activities around movie and television clips, and reflection and discussion questions, the Student Workbook will give you the skills and confidence you need in order to succeed in college and beyond. "Success in college is not just a matter of luck nor is it all about being the smartest person in class. The way you approach college matters. The great news in this book is that you can learn how to be successful in college and in your life beyond college."—Randy L. Swing, executive director, Association for Institutional Research "We have been long aware that academic ability does not necessarily predict college success. This book provides a comprehensive look at emotional intelligence and the role it plays in student persistence. It takes these noncognitive aspects that we know really matter and puts them into a practical, user-friendly guide. This book is long overdue in higher education."—Catherine Andersen, master trainer in emotional intelligence; professor and special assistant to the provost for student success, Gallaudet University