This book constitutes revised selected papers from the Australasian Symposium on Service Research and Innovation, ASSRI 2018. The conference was held in two parts on September 6, 2018, in Sydney, Australia, and on December 14, 2018, in Wollongong, Australia.

Keynote Papers.- Modeling Decision-intensive Process with Declarative Business Artifacts.- Blockchain and Services - Exploring the Links.- Empowering Software Engineering with Artificial Intelligence.- Research Track.- Preference Feedback for Driving in an Unfamiliar Traffic Regulation.- Indoor Positioning Knowledge Model for Privacy Preserving Context-Awareness.- NERSE: Named Entity Recognition in Software Engineering as A service.- Bit-vector-based Spatial Data Compression Scheme for Big Data.- Blockchain in Supply Chain Management: Australian Manufacturer Case Study.- A Digital Interaction Framework for Managing Knowledge Intensive Business Processes.- e-mentoring Activities in Online Programming Communities: An Empirical Study on Stack Overflow.- iRecruit: Towards Automating the Recruitment Process.- Can current conceptions of strategy support the formulation, analysis and execution of service strategies.- Innovation Track.- A statistical approach to explore the effects of business model change on growth for the airline industry.- Improving airline operations efficiency via flexible business process management.

This book constitutes revised selected papers from the Australasian Symposium on Service Research and Innovation, ASSRI 2018. The conference was held in two parts on September 6, 2018, in Sydney, Australia, and on December 14, 2018, in Wollongong, Australia. The 9 full and 2 short papers included in this volume were carefully reviewed and selected from a total of 26 submissions, covering a variety of topics related to service-oriented computing and service science. The book also includes 3 keynote papers.