1. Introduction.- 2. (A Very Short) History of Process Management.- 3. (A Very Short) Introduction to Burnout .- 4. Identifying Burnout Using Process Management Inventory .- 5. Burnout Prevention Using Process Management Tools.- 6. Let’s Practise and Make It Tangible.- 7. Can a Firm Develop a Burnout Resilience Capability?.- 8. Epilogue.

“[A] fusion of empathetic strategies with practical insights offers a transformative perspective on workplace efficiency and burnout prevention, making it essential reading for leaders and HR professionals in creating sustainable, healthy organizational cultures.”- Ganna Pogrebna, Professor of Behavioral Analytics and Data Science, University of Sydney, Australia“[...] This is a must-read for those interested in both process management and burnout. And the links between both”.- Sir Cary L. Cooper, Professor of Organizational Psychology & Health, Alliance Manchester Business School, England“Blending rigorous academic research with real-world insights, this book is a must-read for anyone seeking to navigate the complexities of work efficiency and psychological well-being”.- Kurt Matzler, Professor of Strategic Management, University of Innsbruck, Austria, and author of The High Performance Mindset: Race Across America, listed in Forbes Ten Best Business Books of 2023How can we work towards ensuring that organisations are robust and highly productive and avoid issues such as tiredness, burnout, high employee turnover, motivational issues, or problems with the emotional climate? Bringing together the fields of process management and organisational behaviour for the first time, this book provides sorely needed practical guidance on how organisations can diagnose, anticipate, and address psychological issues in their workforces as well as process vulnerabilities in their operations. Advocating for a human-centred approach to process management, the authors help discover and prevent negative psychological issues related to emotional exhaustion. This book offers a step-by-step toolkit for burnout recognition and systematic prevention using established process management tools. Thus, the book offers a deep look into psychological aspects far beyond classical process management.Yevgen Bogodistov, currently a Professor of Project and Process Management at the Management Centre Innsbruck (MCI), Austria, is a dedicated researcher in business process management and organisational behaviour. Prior to his academic role, he held positions as a leading economist, HR director, and COO in a midsize Ukrainian enterprise. Jürgen Moormann, a Professor of Bank and Process Management at the Frankfurt School of Finance & Management, specialises in strategic development, business engineering, and process management. With a background in management consulting, he brings valuable expertise to the German financial services sector.

“This is an extremely interesting and novel approach to burnout, exploring the link between business process management and burnout. This is a must-read for those interested in both process management and burnout. And the links between both.” (Sir Cary L. Cooper, CBE, Professor of Organizational Psychology & Health, Alliance Manchester Business School, University of Manchester, England)“In an era when AI and emerging technologies are reshaping work environments, this book presents a groundbreaking, human-centric approach to process management, vital for enhancing employee engagement and mental well-being. Its fusion of empathetic strategies with practical insights offers a transformative perspective on workplace efficiency and burnout prevention, making it essential reading for leaders and HR professionals in creating sustainable, healthy organizational cultures.” (Ganna Pogrebna, Professor of Behavioral Analytics and Data Science at the University of Sydney, Australia)“Blending rigorous academic research with real-world insights, this book is a must-read for anyone seeking to navigate the complexities of work efficiency and psychological well-being.” (Kurt Matzler, Professor of Strategic Management, University of Innsbruck, Austria and author of The High Performance Mindset: Race Across America, listed in Forbes Ten Best Business Books of 2023)“Many of us are working very hard to make the world a better place, sometimes so hard that we risk falling into the state of burnout. Burnout may have various causes, but it most often results from how we organise our work and perceive our job demands. This book gives us guidance on avoiding burnout, with a touch of fun and magic on the side!” (Petra Molthan-Hill, Professor of Sustainable Management and Education for Sustainable Development at Nottingham Business School, England) “If we want to maintain a strong and healthy workforce, we need to change the way we work. This also means that we face the enormous challenge of training and developing employees and managers towards a people-centred working environment. The authors show us the way forward.” (Nils Stieglitz, President and CEO of the Frankfurt School of Finance & Management, Professor for Strategic Management, Frankfurt a.M., Germany)

Explains what actually causes burnout and how to prevent it in a systematic manner Offers practical tools alongside research and insights from practitioners and academics Empowers practitioners to apply a new human-centred vision of process management

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