Experiencing Expectations:  Extending the Concept of UX Anticipation.- Recognizing and Mitigating the Negative Effects of Information Technology Use: A systematic review of persuasive characteristics in information systems.- Combining Open and Closed Forms of Innovation: An Investigation of Emerging Tensions and Management Approaches.- Business Process Management, Continuous Improvement and Enterprise Architecture: In the jungle of governance.- Mobile Applications as Carriers of Institutional Pressures: A Case of the Finnish Taxi Industry.