Section 1: Service and Innovation.- Servitization of Business: An Exploratory Case Study of Customer Perspective.- A Service Field Concept for Service Value Creation.- Development of future center: a case study.- Co-creation value platform based on user’s behaviour to increase the user engagement.- Inquest for Competitive Factors of Restaurant Information Services.- Cocreation and Implementing ITIL Service Management in the Cloud: A Case Study.- An Ontology-based Advisement Approach for SOA Design Patterns.- Creating Collaborative Innovative Environment through Knowledge Management in Pharmaceutical Industry.- Adoption Intention of Mobile Real Time Location-Based Advertising Service for 3G Cell Phone Users in Taiwan.-Section 2: Knowledge Management Practice and Case Study.- Students' innovative thinking and their perceptions about the ideal learning environment.- Sensor-data-driven knowledge-creation model: A Model and Empirical Test.- A Structural Equation Model of Knowledge Management Practices and Library Users’ Satisfaction at Malaysian University Libraries.- A Bibliometric Study on the Mechanical Science and Engineering Researches in Taiwan.- Comparing Knowledge Management application in Chile and other OECD countries.- Electronic Portfolio as a Knowledge Management tool: A comparative analysis.- Knowledge and Community Formation via Cascading Modes of Communication with a Case Study and Research Design.- One-Size-Fits-All? Towards a Taxonomoy of Knowledge Workers.- A Conceptual Model for Privacy Preferences in Healthcare Environment.- Section 3: Information Technology and Knowledge Management.- A Hybrid Patent Prior Art Retrieval Approach Using Claim Structure and Description.- Improving near-duplicate detection in multi-layered collaborative requirements engineering discussions through discussion clustering.- Concepts Labeling of Document Clusters Using a Hierarchical Agglomerative Clustering (HAC) Technique.- A Visualization Approach toAutomatic Text Documents Categorization Based on HAC.- A Literature Review and Discussion of Malay Rule-based Affix Elimination Algorithms.- Ontology-based Query Expansion for Supporting Information Retrieval in Agriculture.- Metafrastes: A News Ontology-Based Information Querying Using Natural Language Processing.- An Application for Recommender Systems in the Contents Industry.- Design and Development of a Location-based Advertising and Recommending System.- Visualising Outliers in Nominal Data.- Section 4: Knowledge Management & Social Network.- Knowledge management model supported by social networks. Case: University-Enterprise.- Social-Technology Fit: A Conceptual Model.- The Use of Blogs as Knowledge Sharing in MBA.- Top-X Querying in Online Social Networks with MapReduce Solution.- SMEs - Social Media Marketing Performance.- Section 5: Knowledge Management in Business and Organization.- Knowledge Extraction of Consumers’ Attitude and Behavior: A Case Study of Private Medical Insurance Policy in Japan.- Product Information Retrieval on the Web: An Empirical Study.- Japanese Students’ Perception of B2C.- Bank Stock Leading Indicators and Extraction of Trigger Points.- Empowering Leadership in R&D Teams: A Closer Look at the process and outcomes.- Distribution of roles in virtual organization of agents.- Uncovering Hidden Characteristics of Your Business Leaders -Measuring the Difference between the Ideal and the Real through Persona Design Method.- Enterprise Knowledge Management under Cloud Computing Environment.- Knowledge Management Strategy using Activity Theory for a Law Firm.- Towards New Framework of the Change Management of Stakeholder Dilemma in it Systems Implementation.- Section 6: Knowledge Transfer, Sharing and Creation.- Knowledge sharing in international innovation course.- Effectiveness of Information Systems Infrastructure and Team Learning in the Integration of Knowledge Management and E- Learning Technologies.- DevelopingInnovative training for business managers: I-SME project between Finland and Vietnam.-The impact of knowledge sharing platforms in distributed requirements engineering scenarios: A systematic review.- 48-59 Investigation of Key Resistance Factors in Knowledge Sharing towards Information Security Culture in Healthcare Organization.- Mainstreaming indigenous knowledge in climate change response: traditional ‘rainmaking’ in Kenya.- ICT as a means of generating knowledge for Project Management.   

The proceedings from the  eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in social and big data computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors.