<i>“A real gem of a book, full of clear, insightful and practical advice on how to deal with difficult people in a caring and effective manner.” </i> <b>Bridget Caldwell, BAFTA and double Royal Television Society award-winning Director and Producer</b> <br /> <i>“Compelling reading for anyone leading people. The book offers a practical, easy to understand framework, which will help you diagnose, address and resolve problems.” </i> <b>Phil Jones MBE, Managing Director Brother UK, an Investors in People Platinum award-winning employer</b> <br /> <i>"I have agonised about certain individuals and what they are doing to upset a high performing team. A book that should be on hand for any leader.” </i> <b>Tony Attard OBE DL, Chairman of Panaz Group, Master of The Furniture Makers' Company (City of London livery company), past High Sheriff of Lancashire</b> <br /> <i>“Not every difficult person is the same or can be managed in the same way. Nick gives you tools to identify, understand, and maximise their value.” </i> <b>Ian Dormer CBE, (awarded for contribution to business), Chartered Director (CDir), HonFIoD, Managing Director Rosh Engineering Ltd</b> <br /> <i>“An excellent self-help book as well as an important one to help leaders and managers understand team dynamics.” </i> <b>Hilary Sutcliffe, Carnegie Centre Advisory Board Member, DAVOS workshop facilitator, Director of Society Inside.</b>