Part One 1. Why you Need this Book to Deal with Difficult People 2. How to Use this Book 3. Why Things go Wrong at Work 4. Warning Signs at Work 5. The Matrix of Difficult People at Work 6. Quick Quiz to Identify Types 7. Summary of Types 8. Three Dynamic Principles to Fine-Tune Your Mindset 9. Visual Flowchart Part Two 10. Type 1 – The Scary Specialist 11. Type 2 – The Dark Strategist 12. Type 3 – The Martyr 13. Type 4 – The Driving Force 14. Type 5 – The Revolutionary 15. Type 6 – The Empire Builder 16. Type 7 – The Worrier 17. Type 8 – The Rock 18. Type 9 – The People Pleaser 19. Who's Not Here? 20. In Pursuit of a Positive Workplace Appendix: Online and Other Resources

This book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.  Decode the warning signs through stories of each type Discover practical tools and techniques for dealing with each type Find short exercises to help you build the right mindset for success Boost workplace relationships with videos and an online quiz

“A real gem of a book, full of clear, insightful and practical advice on how to deal with difficult people in a caring and effective manner.” Bridget Caldwell, BAFTA and double Royal Television Society award-winning Director and Producer “Compelling reading for anyone leading people. The book offers a practical, easy to understand framework, which will help you diagnose, address and resolve problems.” Phil Jones MBE, Managing Director Brother UK, an Investors in People Platinum award-winning employer "I have agonised about certain individuals and what they are doing to upset a high performing team. A book that should be on hand for any leader.” Tony Attard OBE DL, Chairman of Panaz Group, Master of The Furniture Makers' Company (City of London livery company), past High Sheriff of Lancashire “Not every difficult person is the same or can be managed in the same way. Nick gives you tools to identify, understand, and maximise their value.” Ian Dormer CBE, (awarded for contribution to business), Chartered Director (CDir), HonFIoD, Managing Director Rosh Engineering Ltd “An excellent self-help book as well as an important one to help leaders and managers understand team dynamics.” Hilary Sutcliffe, Carnegie Centre Advisory Board Member, DAVOS workshop facilitator, Director of Society Inside.