What causes conflict among high-level American corporate executives? How do executives manage their conflicts? Based on interviews with over 200 executives and their support personnel, the author provides an intimate portrait of these men and women as they cope with problems usually hidden from those outside their ranks. Personal and corporate scandals, compensation battles, budget worries, interdepartmental rivalries, personal enmities and general rancour are among everyday challenges faced by executives. Morrill shows that what most influences the way managers handle routine conflicts are the cultures created by their company's organizational structure. The issues most likely to cause conflict within corporations, Morrill identifies as managerial style, competition between departments, and performance evaluations, promotions and compensation.
Among the people whose day-to-day lives discussed are: Jacobs, a divisional executive whose intuitive understanding of the corporate hierarchy enables him to topple his incompetent superior without direct confrontation; Fuller, who through a mix of brains, guile, and connections rises from staff executive secretary to corporate vice president in a large bank; Green, an old-fashioned accounting partner in a firm being taken over by management consultants; and the "Princess of Power," "Iron Man," and the "Terminator"-executives fighting their way to the top of a successful entertainment company. The daily life and conflict management among corporate elites recorder here should be of interest to professionals, scholars and practitioners in organizational culture and behaviour, managerial decision-making, dispute, social control, law and society, and organizational ethnography.
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What causes conflict among high-level American corporate executives? How do executives manage their conflicts? Based on interviews with over 200 executives and their support personnel, this book details the ways managers handle routine conflicts created by their company's organizational structure.
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List of Figures and Tables List of Cases Preface and Acknowledgments 1: Introduction 2: Setting the Scene 3: Patterns of Conflict Management in Thirteen Executive Contexts 4: Modern Times: Authoritative Conflict Management in a Mechanistic Bureaucracy 5: Silent Hives: Minimalistic Conflict Management in an Atomistic Organization 6: Brave New World: Reciprocal Conflict Management in a Matrix System 7: Conclusion: Orthodoxy, Change, and Identity Appendix A: Anatomy of an Ethnography of Business Elites Appendix B: Aggregate Comparative Data Appendix C: Glossary of Native Terms at Playco Notes References Index
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Produktdetaljer
ISBN
9780226538730
Publisert
1995-06-15
Utgiver
Vendor
University of Chicago Press
Vekt
624 gr
Høyde
24 mm
Bredde
16 mm
Dybde
3 mm
Aldersnivå
P, 06
Språk
Product language
Engelsk
Format
Product format
Innbundet
Antall sider
350
Forfatter