It is not uncommon to come across managers who can't manage and who are a liability to themselves, their staff and their companies. This text is for those who deal with them and takes the form of short essays on managerial dilemmas arranged as in a dictionary.

Preface. Introduction. A             Ageism in business Assessment centres. B             Business-babble and political correctness.          Business consultants as psychotherapists. C Career counselling. Competencies in the new millennium.`           Conferences.         Creating the right impression. Creative workers. D Detecting liars. E Emotionality at work.                      Employee theft: causes and cures. The equity contract. The ethical business person. Experience is a poor teacher. The ex-pat. F Fads and fashions in business. Feedback, not feedbag. Fight the good fight. Focus groups. G             Going absent. H             Help in a crisis: the bystander effect How to be a good client. Humour at work. I               Intelligence at work J              Job satisfaction. K             Key result areas. M            Meetings. Money and happiness. N             Nothing works: the wisdom of fatalism. O             Organizational betrayal. Organizational surveys. Over and under-staffing: big companies, small company. P Place-dropping. Playing your cards right. Pleasing parents at work? Pluralistic ignorance. The psychology of change. Q             Questionnaires. R             Rating scales. Research. S Self-esteem: too much and too little. Serious selection. Spiritual intelligence. Sweatshop to virtual organization. T             The toxic boss. The trauma of retirement. U             Under-performers and how to manage them The uptake of innovation. V             Values at work. Virtual teams at virtual work. W            Wastebasketry, shredding and recycling. What is O.B.? Why England.      Work ethic. Work rage. Working for monsters. Writers die young. X             Xmas parties.

The third book of Adrian Furnham's "The Incompetent Manager" trilogy. It takes the form of short essays on managerial dilemmas arranged as in a dictionary. The text has multiple messages: it does not belong to the silver bullet, magic formula school of business books. Rather it is a series of anthropological observations about business and business people by a psychologist settled comfortably in his ivory tower. The essays are opinionated in the best sense of the word. They are strident, funny and valid. Some people aspire to management and others have it thrust upon them sometimes as a reward, sometimes as a punishment. It is therefore not uncommon to come across managers who can't manage and who are a liability to themselves, their staff and their companies. This text is for those who deal with them.