Contents Preface xii Introduction to the Handbook on Business Process Management and Digital Transformation 1 Paul Grefen and Irene Vanderfeesten PART I APPROACHES AND MODELS FOR PROCESS DESIGN 1 Business process definition 9 Paul Grefen and Irene Vanderfeesten 2 Standard process specification languages 28 John Krogstie 3 Business process elicitation and (re)design 55 Irene Vanderfeesten and Rob Vanwersch PART II STRUCTURES AND SYSTEMS FOR PROCESS EXECUTION 4 Reference architectures 83 Paul Grefen 5 Business process management engines 104 Konstantinos Traganos, Michael Adams, Andreas Hense, Arthur H.M. ter Hofstede, Juergen Mangler, Stefanie Rinderle-Ma and Paul Grefen 6 Non-standard BPM platforms 140 Dimka Karastoyanova and Paul Grefen PART III PROCESS MONITORING AND ANALYSIS 7 Process mining: from descriptive to predictive and prescriptive data-driven analysis of business processes 172 Marco Comuzzi 8 Process performance measurement 200 Amy Van Looy 9 Process deviation analysis 222 Benoît Depaire PART IV ADVANCED BUSINESS TOPICS 10 Advanced dynamic actor assignment 253 Irene Vanderfeesten 11 Business models and process models 287 Paul Grefen, Oktay Turetken and Baris Ozkan 12 Capability and maturity models in business process management 306 Oktay Turetken and Amy Van Looy PART V ADVANCED TECHNICAL TOPICS 13 Robotic process automation: a review of the state-of-the-art 336 Rehan Syed and Moe Thandar Wynn 14 Modeling IoT-enhanced business processes 366 Estefanía Serral, Victoria Torres and Pedro Valderas PART VI APPLICATION DOMAINS 15 Business process management for efficient manufacturing – sustainability by design 391 Juergen Mangler, Matthias Ehrendorfer, Beate Wais and Stefanie Rinderle-Ma 16 BPM and digital transformation in healthcare 412 Rob Vanwersch, Luise Pufahl and Maike Imkamp