PrefaceAcknowledgmentsPART I: MANAGING AND MANAGING PEOPLE1. The Balance of Authority and Responsibility in Middle ManagementAline Soules2. Managing New Managers or Supervisors in the Public LibraryBernadine Goldman3. Managing the Performance of People Who Do Not Report to YouDorothy C. Lockaby4. Youth Services Librarians as Middle Managers: An OverviewKim BecnelPART II: CREATING A LEADERSHIP DEVELOPMENT PROGRAM5. The Penn State University Libraries Administrative Leadership Development Program: A ProposalMatthew J. Wayman, Billie E. Walker, and John D. ShankPART III: MANAGING CROSS COLLABORATIONS6. Working Together: Public and Technical Services PerspectivesMary Krautter and Christine Fischer7. Caught in the Middle: Managing Competing ExpectationsJamie P. Kearley and Deborah McCarthy8. Middle Management on the Tenure Track: A Delicate BalanceDorothy Ormes and Liz MillerPART IV: MANAGING CHANGES IN LIBRARY SERVICES9. Managing Changing Reference Services in Public LibrariesDonna Bachowski10. Social Media and the Middle ManagerLynette Schimpf11. Managing the Previously Vacant PositionKathryn YelinekPART V: DEVELOPING MANAGERIAL SKILLS12. Career Ladders in Public Library Branch ManagementChad Lubbers13. Performance Evaluations as Motivation and Training OpportunitiesChristina Torbert14. Hiring and Firing: Basic Practices for Public Services Middle Managers in Academic LibrariesLee Twombly15. Project Management in Libraries: An Overview for Middle ManagersDebra LucasIndexAbout the Editor and Contributors

Addresses a wide range of middle management topics such as managing new managers of supervisors in the public library and balancing middle management and tenure-track responsibilities in an academic library