This study of heritage conservation aims to challenge the resource-based approach, where the visitor is of secondary concern, and instead addresses the human dimension: it focuses on the interests, values and needs of those who want heritage conserved, yet available for people to experience.

Part 1: The Human Dimension of Heritage Management: A Framework; 1; The Human Dimension of Heritage Management: Different Values,; Different Interests, Different Issues, Michael Hall & Simon McArthur; 2; Strategic Planning: Integrating People and Place through participation, Michael Hall & Simon McArthur; Visitor Management, Simon McArthur & Michael Hall; Visitor Research and Monitoring, Simon McArthur & Michael Hall; The Marketing of Heritage, Michael Hall & Simon McArthur; Interpretation,; Simon McArthur & Michael Hall; Evaluation,; Simon McArthur & Michael Hall; Part 2: Natural Places; Introduction, Michael Hall & Simon McArthur; Using Visitor Research and Monitoring to Improve Visitor Management: Case Studies from Kakadu and Tasmania, Tim Gardner; Visitor Perceptions of Taranaki/Egmont National Park, New Zealand,; Ross Lawrence, Brian Springett, & Michael Hall; Writing Environmental and Park Histories, Steven Mark; Visitor Management in Shark Bay, Western Australia, Ross Dowling; Walk Softly: The Effectiveness of Tasmanias Minimal Impact; Bushwalking Campaign, Tim O'Loughlin; Part 3: Managing Community Values: Identity-Place Relations; Introduction, Michael Hall & Simon McArthur; Identifying Community Values: A Case Study of Northern New South Wales, Ian Dutton & Katrina Luckie; Maori heritage, Visitor Management and Interpretation, Ngawini Keelan; Authenticity and Cultural Representation: A case Study of Maori; Tourism Operators, Bernadine Walsh; Aboriginal Heritage and Visitor Management, Bill Boyd & Graeme Ward; Marketing Indigenous Heritage: A Case Study of Uluru National Park, Northern Territory, Josette Wells; Landscape, Heritage and Identity: Stories from new Zealands West Coast, Val Kirby; Linking Tasmanias Cultural and natural Heritage: A Case Study of Waldheim Chalet, Rob Saunders; Part 4 : European Culture and the Built Environment; Introduction, Michael Hall, Chris Hamon & Simon McArthur; A Regional Approach to Heritage Management: A Case Study of Otago, Geoff Kearsley; Interpreting Heritage Through Community Involvement: A Case Study of the Mary McKillop Heritage Trail, Penola, South Australia,; Lynn Leader; Napier: The Art Deco City, Robert McGregor; The Wellington Waterfront, Stephen Page; Part 5 : Future Directions; The Human Dimension of Heritage Management: Different Values,; Different Interests...Different Solutions, Michael Hall & Simon McArthur.