Table of Contents1) Supply Chain Management: Operations and Integration2) Customer Service and Satisfaction3) The Role of Information in Supply Chains4) Sales Forecasting and Inventory Management5) Transportation: Overview, Infrastructure, Measures, and Management6) Warehouse Management7) Materials Management and Handling in the Supply Chain8) Sourcing and Procurement 9) The Role of Manufacturing, Marketing and Finance in Supply Chains10) Managing Relationships with Customers and Suppliers11) Supply Chain Process Integration12) Global Supply Chain Management13) Managing Supply Chains in Global Markets14) Strategic Supply Chain Network Design15) Collaboration, Cooperation and Integration in the Supply Chain16) Supply Chain Performance Measurement and Metrics