Introduction xxiii SHRM CP Assessment Test xxvi Part I Preparing for the Exams 1 Chapter 1 The Basics of SHRM Certification 3 Exam Notables 4 Exam Overview 4 Exam Eligibility 5 Exam Basics 6 The SHRM Exam Objectives 10 Breaking Down the BoCK 10 The Value of HR Certification 14 Summary 16 Key Terms 16 Exam Essentials 16 Chapter 2 Preparing for the Exam 19 Exam Notables 20 Study Plans 20 Group vs. Self- Study 21 The SHRM Exam Objectives 22 Using Exam Weights 22 Practice Exams 24 Exam- Taking Strategies 24 Understand the Stem 25 Guess When Necessary 26 Exam Day Basics 26 Mental Mechanisms 27 Mindset 28 Confidence Building 29 Summary 30 Exam Essentials 31 Part II Understanding Human Resource Competencies 33 Chapter 3 The Dynamic Environment of Human Resource Management 35 Exam Notables 36 An Evolving Landscape 36 Strategic Alignment 37 Global Operations 37 Diversity, Equity, and Inclusion 37 Talent Acquisition and Workforce Management 37 Regulatory Environment 38 Measuring Results 38 Corporate Social Responsibility 38 HR Demographics 38 A Day in the Life of HR 40 HR Professional Development 42 Managing Burnout 43 Summary 45 Exam Essentials 45 Chapter 4 The Business Competency Cluster 47 Exam Notables 48 Business Competencies 49 Business Acumen 49 Business and Competitive Awareness 49 Financial Analysis 51 Strategic Alignment 53 Consultation 58 Evaluating Business Challenges 59 Designing and Implementing HR Solutions 59 Critical Evaluation 63 Data Advocate 63 Data Gathering and Analysis 64 Summary 66 Key Terms 66 Exam Essentials 66 Part III The People Knowledge Domain 69 Chapter 5 Strategic Human Resource Management 71 Exam Notables 72 The SHRM Exam Objectives 73 Strategic Business Management 75 Systems Theory 76 Systems Thinking 76 Strategic Planning 77 Strategic Analysis 78 The Strategic Planning Process 81 Strategy Formulation 81 Strategy Implementation and Evaluation 83 Project Management 84 SHRM SCP Only 85 Becoming Strategic Business Partners 86 Engaging Leaders 86 Evaluating HR Activities 87 Summary 88 Key Terms 88 Exam Essentials 89 Review Questions 90 Chapter 6 Talent Acquisition 93 Exam Notables 94 The SHRM Exam Objectives 94 Aligning Strategy 96 Mergers and Acquisitions 96 Joint Ventures 97 Strategic Alliance 97 Divestitures and Downturns 97 Talent Planning 98 The Employer Brand 99 Employee Value Proposition 99 Job Analysis and Descriptions 100 Recruiting 102 Recruiting Methods 103 Selection 104 Employment Interviews 104 Assessment Centers 105 Job Offers 106 Education, Certification, and Licensing 106 Negotiation Techniques 107 Acculturation, Socialization, Orientation, and Onboarding 108 Workforce Analytics 108 SHRM SCP Only 110 Summary 110 Key Terms 111 Exam Essentials 112 Review Questions 113 Chapter 7 Employee Engagement and Retention 115 Exam Notables 116 The SHRM Exam Objectives 116 Employee Engagement 119 Organizational Behavior 119 Reed805489_ftoc.indd 13 25-11-2021 17:12:37 Job Attitudes 119 Organizational Commitment 120 Job Characteristics 121 The Role of Culture 122 Assessing Engagement 123 Positive Engagement Strategies 124 Engaging a Remote Workforce 125 Human Resources and the Employee Life Cycle 126 Performance Management Systems 128 Performance Standards 129 Evaluating Performance 130 Appraisals 132 Positive Feedback Systems 133 Evaluating Performance Management Systems 134 SHRM SCP Only 134 Summary 136 Key Terms 136 Exam Essentials 137 Review Questions 138 Chapter 8 Learning and Development 141 Exam Notables 142 The SHRM Exam Objectives 142 The Learning and Development System 144 Knowledge Management 145 Learning Management Systems 146 Career Development 146 L&D Intervention Strategies 147 Needs Analysis 147 Training Interventions and Delivery 150 Instructional Design 151 Developmental Interventions 154 Leadership Development 157 SHRM SCP Only 158 Summary 158 Key Terms 159 Exam Essentials 160 Review Questions 161 Chapter 9 Total Rewards 163 Exam Notables 164 The SHRM Exam Objectives 164 Strategic Total Rewards 166 Building Pay Structures 166 Job Evaluation 167 Collecting Compensation Data 168 Data Collection Methods 171 Pay Practices 172 Labor Law Compliance 173 Benefits 174 Compensation Metrics 175 SHRM SCP Only 176 Summary 177 Key Terms 178 Exam Essentials 178 Review Questions 179 Part IV The Workplace Knowledge Domain 181 Chapter 10 HR in the Global Context 183 Exam Notables 184 The SHRM Exam Objectives 184 Defining Global Strategy 186 Multinational Enterprises 187 Structuring an MNE 187 HR and Due Diligence 188 Global Staffing 188 Managing Expatriates 189 SHRM SCP Only 194 Summary 195 Key Terms 195 Exam Essentials 196 Review Questions 197 Chapter 11 Diversity and Inclusion 199 Exam Notables 200 The SHRM Exam Objectives 201 Defining Diversity, Equity, and Inclusion 202 Focusing on Diversity, Equity, and Inclusion 205 A Strategic Focus 207 An Operational Focus 209 Demographic Barriers to Success 212 Workplace Accommodations 220 Competency and Knowledge Alignment 221 Operating in a Diverse Workplace 221 Advocate for Diversity and Inclusion 221 SHRM SCP Only 223 Summary 223 Key Terms 224 Exam Essentials 224 Review Questions 225 Chapter 12 Risk Management 227 Exam Notables 228 The SHRM Exam Objectives 228 Types of Risk 230 Workplace Safety and Health 231 Security Risks 235 Enterprise Risk Management 238 The Risk Management Process 239 Risk Management Techniques 241 Written Risk Management Plans 243 SHRM SCP Only 245 Summary 246 Key Terms 247 Exam Essentials 247 Review Questions 248 Chapter 13 Corporate Social Responsibility 251 Exam Notables 252 The SHRM Exam Objectives 252 Defining Corporate Social Responsibility (CSR) 254 Corporate Shared Value 257 Benefits of Corporate Social Responsibility 258 Corporate Citizenship 258 Sustainable Business Practices 260 The Role of Human Resources 262 Business Strategy 262 Talent Acquisition 262 Risk Management 263 Total Rewards 264 Learning and Development 265 SHRM SCP Only 265 Summary 266 Key Terms 267 Exam Essentials 267 Review Questions 268 Chapter 14 U.S. Employment Laws and Regulations 271 Exam Notables 272 The SHRM Exam Objectives 272 The Regulatory Environment 275 Laws Enforced by the Equal Employment Opportunity Commission 277 Americans with Disabilities Act 278 Civil Rights Act of 1964 278 Genetic Information Nondiscrimination Act 279 Laws Enforced/Administered by the Occupational Safety and Health Administration 279 Occupational Safety and Health Act 280 National Institute for Occupational Safety and Health 281 Whistleblower Protection 281 Laws Administered by the Office of Workers’ Compensation Programs 282 Federal Employees’ Compensation Act 282 Longshore and Harbor Workers’ Compensation Act 282 Laws Administered by the National Labor Relations Board and the Office of Labor- Management Standards 282 National Labor Relations Act 283 Labor Management Relations Act 283 Labor- Management Reporting and Disclosure Act 285 Laws Administered by the Wage and Hour Division 286 Davis- Bacon Act 287 Employee Polygraph Protection Act 287 Fair Labor Standards Act 288 Family and Medical Leave Act 289 Walsh–Healey Public Contracts Act 290 Laws Administered by the Mine Safety and Health Administration 290 Federal Mine Safety and Health Act 291 The Mine Improvement and New Emergency Response Act 292 Laws Administered by the Employee Benefits Security Administration 292 Employee Retirement Income Security Act 293 Patient Protection and Affordable Care Act 294 Laws Administered by the Department of Homeland Security or the Department of Justice 294 H2A Temporary Agricultural Workers 294 Immigration and Nationality Act 295 Miscellaneous Laws and Concepts 296 Drug Free Workplace Act 296 Garnishment of Wages 296 Harassment 296 Lilly Ledbetter Fair Pay Act 297 LGBTQ Sex- Based Discrimination 298 Retaliation 298 Sexual Harassment 299 Worker Adjustment and Retraining Notification Act 299 Retention of Documents 300 SHRM- SCP Only 302 Summary 303 Key Terms 304 Exam Essentials 304 Review Questions 306 Part V The Organization Knowledge Domain 309 Chapter 15 Structure of the HR Function 311 Exam Notables 312 The SHRM Exam Objectives 312 Human Resources as a Core Competency 314 The Role of Human Resources 315 HR’s Job 317 Integrating Human Resources 320 Human Resource Service Models 322 Centralized/Decentralized HR Structures 322 Outsourcing 323 Measuring Human Resource Contributions 324 Competency and Knowledge Alignment 326 Delivering Messages 326 Exchanging Organizational Information 327 Listening 327 Networking 328 Relationship Building 329 SHRM SCP Only 329 Summary 330 Key Terms 331 Exam Essentials 331 Review Questions 332 Chapter 16 Organizational Effectiveness and Development 335 Exam Notables 336 The SHRM Exam Objectives 336 Organizational Effectiveness and Development Defined 338 People Interventions 339 Individual Behaviors 339 Group and Team Dynamics 341 Process Interventions 344 International Organization for Standardization 345 Structural Interventions 345 Customer or Product 345 Functional 346 Geographic 346 Matrix 346 Managing Change 346 Competency and Knowledge Alignment 348 Teamwork 348 Conflict Management 349 SHRM SCP Only 350 Summary 351 Key Terms 352 Exam Essentials 352 Review Questions 353 Chapter 17 Workforce Management 355 Exam Notables 356 The SHRM Exam Objectives 356 Integrating Workforce Management 358 Workforce Planning 358 Identify Gaps and Plan Action 361 Knowledge Management 362 Leadership Development 363 The Leadership Gap 363 Leadership Theories and Styles 365 Competency and Knowledge Alignment 369 Navigating the Organization 369 Vision 370 Managing HR Initiatives 370 Influence 371 SHRM SCP Only 372 Summary 372 Key Terms 373 Exam Essentials 373 Review Questions 375 Chapter 18 Employee and Labor Relations 377 Exam Notables 378 The SHRM Exam Objectives 378 Employment Rights and Responsibilities 380 Employment Agreements 381 Employment Disputes 383 Intellectual Property Rights 386 Trade Unions 387 Works Councils 389 Collective Bargaining 390 Contract Administration 390 Union Strategies 391 International Labor Relations 392 Competency and Knowledge Alignment 392 Negotiation 393 SHRM SCP Only 394 Summary 394 Key Terms 395 Exam Essentials 395 Review Questions 396 Chapter 19 Technology Management 399 Exam Notables 400 The SHRM Exam Objectives 400 Impact of Technology on HR Management 402 Technology and General HR Practices 403 Automation 403 Third- Party Vendor Management 404 Technology Policies 404 Employee Monitoring 407 Risk Management 407 SHRM SCP Only 408 Summary 408 Key Terms 409 Exam Essentials 409 Review Questions 410 Appendix A Answers to the Chapter Review Questions 413 Chapter 5: Strategic Human Resource Management 414 Chapter 6: Talent Acquisition 415 Chapter 7: Employee Engagement and Retention 416 Chapter 8: Learning and Development 417 Chapter 9: Total Rewards 419 Chapter 10: HR in the Global Context 420 Chapter 11: Diversity and Inclusion 421 Chapter 12: Risk Management 423 Chapter 13: Corporate Social Responsibility 424 Chapter 14: U.S. Employment Laws and Regulations 425 Chapter 15: Structure of the HR Function 426 Chapter 16: Organizational Effectiveness and Development 427 Chapter 17: Workforce Management 429 Chapter 18: Employee and Labor Relations 430 Chapter 19: Technology Management 431 Appendix B Summary of Form I- 9 Changes 433 Exam Notables 434 Summary of Changes 434 Updates Based on Form I- 9 Revision 434 Major Guidance Changes 434 New Content 435 Major Clarifications 435 Plain Language Updates 435 Index 437

Your complete Guide to Succeeding on the SHRM-CP and SHRM-SCP certification exams The SHRM® Society for Human Resource Management Complete Study Guide is your personal roadmap to understanding and excelling on the challenging SHRM-CP and SHRM-SCP exams. This Sybex Study Guide covers 100% of both exam’s domain competencies. You’ll prepare for the exams, and a new or accelerated career in human resources, smarter and faster with Sybex. This guide offers an assessment test to validate and measure exam readiness and one year of complimentary access to the Sybex online learning environment and test bank, accessible across multiple devices. There, you’ll find hundreds of review questions, flashcards, and a searchable glossary of key terminology. Coverage of 100% of all exam objectives in this Study Guide means you’ll be ready for: SHRM’s Behavioral and Knowledge CompetenciesStrategic ManagementManaging Diversity and Inclusion InitiativesTalent AcquisitionLearning and DevelopmentEmployee Engagement and RetentionTotal Rewards and Labor Relations ABOUT THE SHRM CERTIFICATION The Society for Human Resource Management (SHRM) Certified Professional (SHRM-CP) and Senior Certified Professional (SHRM-SCP) credentials are ideal for those who wish to embark upon or advance a career in human resources management. Visit https://www.shrm.org/certification/Pages/default.aspx for more information. Interactive learning environment Take your exam prep to the next level with Sybex’s superior interactive online study tools. To access our learning environment, simply visit www.wiley.com/go/sybextestprep, register your book to receive your unique PIN, and instantly gain one year of FREE access after activation to: Interactive test bank with 2 practice exams to help you identify areas where further review is needed. Get more than 90% of the answers correct, and you’re ready to take the certification exam. 100 electronic flashcards to reinforce learning and last-minute prep before the exam Comprehensive glossary in PDF format gives you instant access to the key terms so you are fully prepared