Consumer Behaviour is a comprehensive textbook designed to meet the requirements of post graduate management students specializing in marketing. While dealing with the consumption choices and behaviour of individuals from socio-cultural and psychological point of view, it also describes contemporary concepts such as online buying behaviour and consumer engagement marketing which promises to change the face of marketing forever.
The book has been divided into 6 parts. Part I, Overview of Consumer Behaviour (CB) gives an outline of the subject including consumer decision making models, consumer analysis, segmentation and strategy. The nature of B2B buying behaviour and its difference from consumer buying behaviour has also been discussed. Part II, Consumer as an Individual is devoted to understanding the effect of personality, motivation, perception, and attitude of an individual on their buying behaviour. Part III,
Influences on CB gives an insight into how family, class and culture impact consumption behaviour of customers.
Part IV, Modifying CB discusses innovations and adoption of new ideas by companies for designing marketing communications for their products. Part V, Analysing CB describes the consumer research process and approaches used by companies to build long term loyalties with customers. Part VI, The Modern Consumer talks of the exploding social media usage in which the power of brands is shifting from companies to consumers. Ethics and CSR policies used by marketing organizations have also been
covered.
Owing to the inclusion of numerous real life examples and discussion of the changing nature of CB, the book would also be an interesting read for young professionals in this field.
Les mer
Consumer Behaviour is a comprehensive textbook designed to meet the requirements of post graduate management students specializing in marketing.
Produktdetaljer
ISBN
9780198095927
Publisert
2015
Utgiver
Vendor
OUP India
Vekt
1002 gr
Høyde
244 mm
Bredde
189 mm
Dybde
30 mm
Aldersnivå
UF, 05
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
728
Forfatter