Introduction xxvii PHR/i Assessment Test xxxiv Answers to PHR/i Assessment Test xlii SPHR/i Assessment Test xlviii Answers to SPHR/i Assessment Test lvi Chapter 1 Certifying Human Resource Professionals 1 The Human Resource Profession 3 Development of the Human Resource Body of Knowledge 4 Professional in Human Resources (PHR) and Professional in Human Resources International (PHRi) 6 Senior Professional in Human Resources (SPHR) and Senior Professional in Human Resources International (SPHRi) 8 Eligibility Requirements 10 Recertification 11 The Test 13 It’s Experiential and Federal 14 What the Questions Look Like 15 Preparing for the Exam 16 Taking the Exam 20 Summary 24 Chapter 2 PHR | PHRi and SPHR | SPHRi Exams: Shared Competencies 25 Business Management and Leadership and Strategy 26 Mission, Vision, Values 27 Organizations 28 Organizational Design and Development 30 Organization Values and Ethics 31 Total Quality Management 34 Job Design 39 Company Culture 46 Change Management 48 Business Metrics 51 Risk Management 52 Risk Identification 52 Safety and Health Risks 53 Business Continuity Risks 55 Addressing Risks 58 Sexual Harassment 63 Workplace Investigations 66 Workforce Planning and Talent Acquisition 67 Workforce Analysis 68 Translating Organization Goals into Staffing Plans 69 Recruitment and Staffing Strategies 69 Other Legal and Regulatory Issues 70 Learning and Development and Talent Management 73 Career Management 73 Performance Management 81 Total Rewards 88 Job Evaluation 89 Job Pricing 90 Benchmarking 91 Salary Surveys 92 Employee Engagement 93 Theories of Motivation 93 High-Involvement Organizations 95 Communication Skills and Strategies 95 Summary 96 Exam Essentials 97 Review Questions 99 Chapter 3 PHR | PHRi Exam: Business Management 103 The General Business Environment 104 The Commercial Landscape 105 Cross-Functional Stakeholders 106 Human Resources’ Role in Organizations 106 Operational Structure of Human Resource Departments 107 HR Service Delivery 108 HR Roles and Responsibilities 109 Human Resource Budgets 109 Enterprise Risk Management 111 HR Audits 112 Risk Management Techniques 113 Summary 115 Exam Essentials 116 Review Questions 117 Chapter 4 PHR | PHRi Exam: Workforce Planning and Talent Acquisition 123 Workforce Planning 124 The Talent Acquisition Lifecycle 125 Predicting Fit 125 The Employer Brand 126 Job Analysis and Descriptions 128 Recruiting 129 Internal Hiring 129 External Talent 132 Alternative Staffing Methods 136 Selection 139 Screening Tools 139 Screening Interviews 141 Negotiations and Employment Offers 153 Post-Offer Employment Activities 156 Employee Onboarding, Orientation, and Integration Programs 160 Summary 161 Exam Essentials 162 Review Questions 163 Chapter 5 PHR | PHRi Exam: Learning and Development 167 Organizational Development 168 Learning and Development Programs 169 Career Development 170 Employee Training Programs 171 Decentralized Team Training 172 Adult Learning Processes and Learning Styles 173 Instructional Design Models 174 Instructional Methods 188 Artificial Intelligence in Training 191 Learning Management Systems 192 Summary 194 Exam Essentials 194 Review Questions 196 Chapter 6 PHR | PHRi Exam: Total Rewards 201 Total Rewards Defined 203 Compensation 205 Types of Compensation 208 Traditional Pay Structures 217 Payroll 225 Payroll Systems 225 Payroll Administration 226 Benefits 229 Involuntary Benefits 230 Voluntary Benefits 231 Communicating Compensation and Benefits Programs 247 PHRi Only 248 Local vs. Federal Regulations 248 Benefits and Leave Preferences 249 Summary 250 Exam Essentials 250 Review Questions 252 Chapter 7 PHR | PHRi Exam: Employee Engagement 257 Employee Engagement Defined 259 The Workplace Value Proposition 261 Engagement and the Employee Lifecycle 262 Employee Involvement 264 Psychological Safety 265 Engaging Early- to Mid-Career Professionals 265 Performance Management 266 Career Growth 266 Performance Improvement 268 Summary 271 Exam Essentials 271 Review Questions 273 Chapter 8 PHR | PHRi Exam: Employee and Labor Relations 277 Employee and Labor Relations Defined 279 Employee and Labor Relations Programs 279 Diversity, Equity and Inclusion and Affirmative Action 281 Corporate Social Responsibility 283 Workplace Safety 285 Workers’ Compensation Insurance 285 Workplace Violence 286 Substance Abuse 287 Return-to-Work Programs 289 Documentation 290 Company Policies, Procedures, and Rules 293 Employee Complaints 294 Alternative Dispute Methods 294 Workplace Investigations 295 Workplace Incivility and Counterproductive Work Behaviors 296 Positive Employee and Labor Relations Strategies 297 Summary 298 Exam Essentials 298 Review Questions 300 Chapter 9 PHR | PHRi Exam: HR Information Management 305 HR Information Management 306 HR Workflow 306 Human Resource Information Systems 308 Data Analytics 309 Trend Analysis 310 Data Storytelling and Reporting 310 Records Management: The Lifecycle 311 Establishing the Policy 311 Proper Disposal 313 Electronic Storage 313 Data Privacy and Security 314 Summary 316 Exam Essentials 317 Review Questions 318 Chapter 10 SPHR | SPHRi Exam: Leadership and Strategy 323 Corporate Strategy 326 Organizational Structures 327 Strategic Planning 328 Planning to Plan 329 Environmental Scanning Concepts 330 Strategy Formulation 334 Strategy Implementation 336 Strategy Evaluation 338 Business Plans 338 Human Capital Management Plans 339 Service Delivery Plans 341 Strategic Management 342 Enterprise Human Resource Management 343 Strategic Relationships 344 Risk Management 345 Change Management 347 Project Management 347 Diversity, Equity, and Inclusion (DEI) 348 Evidence-Based Decision Making 349 Business Metrics 351 Legal Analysis 351 Employment Policies and Practices 352 Business Expansion and Reduction 352 Business Intelligence 353 Budgets 356 Summary 358 Exam Essentials 358 Review Questions 360 Chapter 11 SPHR | SPHRi Exam: Workforce Planning and Talent Acquisition 365 Workforce Planning and Talent Acquisition Defined 366 Strategic Analysis 366 Workforce Goals and Objectives 367 Labor Market Analysis 368 Strategic Workforce Planning 369 Human Capital Management Plans 369 Human Capital Projections 371 The Impact of the Business Lifecycle 372 Workforce Expansion 373 Workforce Reduction 375 Strategic Recruiting and Selection 375 Building the Employer Brand 376 Job Analysis 377 Data Literacy 378 Managing Salary Expectations 380 Employee Integration 381 Integrating Virtual Teams 382 Global Integration 383 Summary 384 Exam Essentials 384 Review Questions 386 Chapter 12 SPHR | SPHRi Exam: Talent Management 391 Learning Organizations 393 Workforce Development 394 Integrated Learning and Development 394 Strategic Alignment 395 Training as an Intervention Strategy 396 Performance Management Strategies 398 Succession Planning 399 Knowledge Management 400 Leadership Development 403 Employee Engagement 407 Engagement and Remote Work 407 Return-to-Work Strategies 410 Labor Relations 412 Labor Unions 413 Union Organization 413 Strikes 420 Unfair Labor Practices 421 Contract Enforcement 423 Duty of Successor Employers 424 Union Decertification 425 Union Deauthorization 425 Collective Bargaining 425 Collective-Bargaining Positions 426 Collective-Bargaining Strategies 427 Collective-Bargaining Subjects 427 Remaining Union-Free 428 Summary 429 Exam Essentials 430 Review Questions 432 Chapter 13 SPHR | SPHRi Exam: Total Rewards 437 Total Rewards Defined 438 Fiduciary Responsibility 438 Total Rewards Philosophy and Communicating Compensation Strategies 439 Competing in the Market 441 Strategic Alignment 442 Strategic Allocation 442 Integrative Approach 446 Job Analysis 446 Job Evaluation and Pricing 447 Collective Bargaining and Contract Costing 448 Motivating and Retaining Through Total Rewards 449 Efficiency vs. Empathy Wages 449 Other Studies 450 Best Practices 451 Equity Compensation 452 Executive Compensation 453 Stock Options 456 Board of Directors/Outside Directors 457 Benefits Strategies 457 Summary 457 Exam Essentials 458 Review Questions 460 Chapter 14 SPHR | SPHRi Exam: HR Information Management, Safety, and Security 465 HR Digitization 466 Digitizing HR Workflows 467 Human Resource Information Systems 467 Applicant Tracking Systems 470 Hiring Management Systems 471 Learning Management Systems 471 Employee Self-Service 473 Gamification 473 Service Delivery and Technology 474 Data Privacy 476 Legal and Regulatory Requirements 476 Date Governance and Security Policies 477 Data Protection Technology and Tools 479 Summary 480 Exam Essentials 481 Review Questions 482 Appendix A Answers to Review Questions 487 Chapter 2: PHR | PHRi and SPHR | SPHRi Exams: Shared Competencies 488 Chapter 3: PHR | PHRi Exam: Business Management 491 Chapter 4: PHR | PHRi Exam: Workforce Planning and Talent Acquisition 494 Chapter 5: PHR | PHRi Exam: Learning and Development 497 Chapter 6: PHR | PHRi Exam: Total Rewards 500 Chapter 7: PHR | PHRi Exam: Employee Engagement 503 Chapter 8: PHR | PHRi Exam: Employee and Labor Relations 506 Chapter 9: PHR | PHRi Exam: HR Information Management 510 Chapter 10: SPHR | SPHRi Exam: Leadership and Strategy 513 Chapter 11: SPHR | SPHRi Exam: Workforce Planning and Talent Acquisition 516 Chapter 12: SPHR | SPHRi Exam: Talent Management 520 Chapter 13: SPHR | SPHRi Exam: Total Rewards 523 Chapter 14: SPHR | SPHRi Exam: HR Information Management, Safety, and Security 525 Appendix B PHR | PHRi and SPHR | SPHRi Case Studies 531 Case Study 1: Human Resources Role in Preventing Workplace Violence 532 Questions 534 Answers 535 Case Study 2: Military Veterans in the Workplace 536 Questions 538 Answers 539 Appendix C Federal Employment Legislation and Case Law 541 Affirmative Action Plans (AAPs) 542 Executive Order 11246 AAP 543 VEVRAA AAP 544 Section 503, Individuals with Disabilities AAP 545 Age Discrimination in Employment Act of 1967 (ADEA) 546 Older Worker Benefit Protection Act Amendment to the ADEA 547 Americans with Disabilities Act of 1990 (ADA) and Amendments 547 Civil Rights Act of 1964 (Title VII) 549 Amendments to Title VII 550 Common Law Doctrines 552 Employment at Will 552 Duty of Good Faith and Fair Dealing 554 Promissory Estoppel 554 Fraudulent Misrepresentation 554 Respondeat Superior 554 Constructive Discharge 555 Defamation 555 Copyright Act of 1976 555 Davis–Bacon Act of 1931 556 Drug-Free Workplace Act of 1988 556 EEO Survey 557 Report Types 558 Race and Ethnicity Categories 559 Job Categories 559 Data Reporting 560 Employment Retirement Income Security Act of 1974 (ERISA) 560 Summary Plan Description (SPD) 561 Annual Reports 561 Participant Benefit Rights Reports 562 Employee Participation 562 Vesting 562 Benefit Accrual Requirements 563 Form and Payment of Benefits 563 Funding 564 Fiduciary Responsibility 564 Safe Harbor Provisions 564 Administration and Enforcement 564 Amendments to ERISA 565 Executive Orders 567 Fair Credit Reporting Act of 1970 (FCRA) 568 Fair Labor Standards Act of 1938 (FLSA) 569 Minimum Wage 570 Maximum Hours and Overtime 570 Exemption Status 573 Salary Deductions 575 Actual Practice 576 Safe Harbor 576 Child Labor 576 Recordkeeping 577 Penalties and Recovery of Back Wages 578 FLSA Amendments 578 Family and Medical Leave Act of 1993 (FMLA) 580 Designation of FMLA Leave 580 Failure to Designate in a Timely Manner 580 Waiver of Rights 581 Substitution of Paid Leave 581 Perfect Attendance Awards 581 Light-Duty Assignments 581 Recordkeeping Requirements 581 Employers Covered 582 Notice Obligations 583 Employees Eligible for FMLA 584 Key Employee Exception 584 Employee Notice Requirement 585 Foreign Corrupt Practices Act of 1977 591 Genetic Information Nondiscrimination Act of 2008 (GINA) 592 Glass Ceiling Act of 1991 592 Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA) 593 Immigration Reform and Control Act of 1986 (IRCA) 594 International Labour Organization (ILO) 597 International Trade Organizations 597 Mine Safety and Health Act of 1977 (MSHA) 598 Occupational Safety and Health Act of 1970 (OSHA) 598 Organisation for Economic Co-operation and Development (OECD): Guidelines for Multinational Enterprises (MNEs) 610 Patient Protection and Affordable Care Act of 2010 (PPACA, ACA, Obamacare) 611 Pension Protection Act of 2006 (PPA) 612 Privacy Act of 1974 612 Rehabilitation Act of 1973, Sections 501, 503, and 505 613 Sarbanes–Oxley Act of 2002 (SOX) 613 Service Contract Act of 1965 (SCA) 614 Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA) 614 United States–Mexico–Canada Agreement (USMCA) 617 United States Patent Act of 1790 617 Wage Garnishment Law, Federal 618 Walsh–Healey Public Contracts Act of 1936 618 Worker Adjustment Retraining and Notification Act of 1988 (WARN) 618 Workers’ Compensation 619 Quick Reference Guide: Agencies, Court Cases, Terms, and Laws; General Recordkeeping Guidelines 620 Appendix D Resources 633 Business Management, Leadership, and Strategy 635 Books 635 Professional Associations 635 Workforce Planning and Talent Acquisition 636 Books 636 Professional Associations 636 Learning and Development 636 Books 636 Professional Associations 637 Total Rewards 637 Books 637 Professional Associations 637 Employee Engagement 637 Books 638 Professional Associations 638 Employee and Labor Relations 638 Books 638 Professional Associations 638 Global Human Resource Management 639 Books 639 Professional Associations 639 HR Information Management, Safety and Security 639 Books 639 Professional Associations 640 Appendix E Summarizing the Summaries: What Meta-Analyses Tell Us About Work Engagement 641 Christian, Garza, and Slaughter, 2011 642 Maricutoiu, Sulea, and Iancu, 2017 643 Knight, Patterson, and Dawson, 2017 644 References 645 Appendix F Neuroscience Principles and Applications for HR Leaders 647 Introduction 648 The Principles 649 Principle 1: The Unlearning-Relearning Process 649 Principle 2: Redefining Resistance 651 Principle 3: Engaging Behavioral Change 654 Conclusion 656 Suggested Reading 656 Index 659

Your complete Guide to Preparing for the Human Resources certification 2024 exams The PHR®, PHRi® and SPHR®, SPHRi® Human Resources Certification Complete Study Guide: 2024 Exams, Sixth Edition is your one-stop resource for complete coverage of the newly updated 2024 exams. This Sybex Study Guide covers 100% of the 2024 domain competencies. Prepare for the exam faster and smarter with Sybex thanks to efficient and accurate content including, assessment tests that validate and measure exam readiness, objective maps, real-world examples and scenarios, practical exercises, and challenging chapter review questions. Reinforce and retain what you’ve learned with the Sybex online learning environment and test bank, accessible across multiple devices. Get prepared for the PHR, PHRi and SPHR, SPHRi certification exams with Sybex. Coverage of 100% of all exam objectives in this Study Guide means you’ll be ready for: Business ManagementWorkforce Planning and Talent AcquisitionLearning and DevelopmentTotal RewardsEmployee EngagementEmployee and Labor RelationsHR Information Management ABOUT THE HUMAN RESOURCES CERTIFICATION EXAMS The Human Resources Certification Institute’s Human Resources Certification exams prove your technical and operational knowledge of HR management, including applicable US and international laws and regulations. Interactive learning environment Take your exam prep to the next level with Sybex???s superior interactive online study tools. To access our learning environment, simply visit www.wiley.com/go/sybextestprep, register your book to receive your unique PIN, and instantly gain one year of FREE access after activation to: Interactive test bank with 2 practice exams to help you identify areas where further review is needed. Get more than 90% of the answers correct, and you???re ready to take the certification exam100 electronic flashcards to reinforce learning and last-minute prep before the examComprehensive glossary in PDF format gives you instant access to the key terms so you are fully prepared