With organisations becoming increasingly flatter and team-centred, the ability to manage people effectively has become a core skill for all managers. Leading management trainer and academic Rosemary Thomson analyses the most common problems encountered daily by managers and presents a series of practical tools to overcome them. But people management is not just about solving problems. For many companies their most valuable asset is their employees. How to motivate them and ensure a consistently high level of performance is a central concern of the manager for both the experienced and inexperienced people manager, this book provides valuable advice and techniques.