Why a Field Guide? xiii Section One: Getting Clear on the Concept 1 The Case for Teamwork 3 A Quick Overview of the Model 7 Two Important Questions 9 Section Two: Overcoming the Five Dysfunctions of a Team 11 Overcoming Dysfunction #1: Building Trust 13 Overcoming Dysfunction #2: Mastering Conflict 37 Overcoming Dysfunction #3: Achieving Commitment 51 Overcoming Dysfunction #4: Embracing Accountability 61 Overcoming Dysfunction #5: Focusing on Results 69 Section Three: Answering Questions and Anticipating Problems 81 Common Questions 83 Objections from Participants 89 Obstacles to Avoid 93 Section Four: Building the Team 101 Team-Building Road Map 103 The Initial Off-Site 107 Tools and Exercises in Detail 113 Glossary of Terms 143 Resources 149 Acknowledgments 153 About the Author 155

Based on the New York Times best-selling book The Five Dysfunctions of a Team "Lencioni is fast defining the next generation of leadership thinkers."—Ken Blanchard, coauthor, The One Minute Manager and Full Steam Ahead In the years following the publication of Patrick Lencioni's best-seller The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team? Written concisely and to the point, this guide gives leaders, line managers, and consultants alike the tools they need to get their teams up and running quickly and effectively.