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Outsourcing Information Systems

Willcocks Leslie Lacity, Mary C
Kombinasjonsprodukt / 2009 / Engelsk

Produktdetaljer

ISBN
9781848604452
Publisert
2009-05-21
Utgiver
Vendor
SAGE Publications Ltd
Vekt
2270 gr
Høyde
234 mm
Bredde
156 mm
Aldersnivå
P, 06
Språk
Product language
Engelsk
Format
Product format
Kombinasjonsprodukt
Antall sider
1138

Redaktør
Willcocks Leslie
Lacity, Mary C

Om bidragsyterne

Leslie Willcocks is Professor in Technology Work and Globalization and Director of the Outsourcing Unit at London School of Economics and Political Science. He is Editor-in-Chief of the Journal of Information Technology. He has a global reputation for his work in outsourcing, global strategy, organizational change and managing digital business. He has researched, educated and advised major corporations and governments globally on these issues for 25 years, and is co-author of 43 books and over 230 refereed journal papers on these subjects. He has recently published Outsourcing – All You Need To Know (White Plume). Forthcoming books include Nine Keys to World Class BPO (Bloomsbury, forthcoming) and South Africa’s BPO Service Advantage: Becoming Strategic in the Global Marketplace (Palgrave, forthcoming). Mary Lacity is Curators’ Distinguished Professor at the University of Missouri-Saint Louis. She has held visiting positions at the London School of Economics, Washington University, and Oxford University. She has co-authored 24 books, most recently Willcocks, L. and Lacity, M. (2016), Service Automation: Robots and the Future of Work, Brooks Publishing, UK.

Outsourcing Information Systems

Willcocks Leslie Lacity, Mary C
Kombinasjonsprodukt / 2009 / Engelsk
Willcocks Leslie Lacity, Mary C
Kombinasjonsprodukt / 2009 / Engelsk
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8.170,-
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Domestic and global outsourcing is prescribed for everything from back office services like information technology development, human resource transactions, and indirect procurement to core services such as innovation, research and development, marketing and customer care. While the vision of global sourcing using multiple suppliers that are agile, effective, and cost efficient is certainly achievable, it requires an immense amount of detailed management to make it work. Not surprisingly, outsourcing IT and back office functions, especially, has received immense attention in trade journals, the media and in supplier and consulting marketing outlets. This has led to a cacophony of opinions on what works and what does not, and what the record actually is on outsourcing strategy and implementation. Outsourcing Information Systems brings together the papers that combined contribute a detailed understanding of how outsourcing of IS and back office functions has developed, and is likely to develop, the theories that can be applied to this field of study, the mistakes committed and learning achieved, and insights into what really does work. Leslie Willcocks and Mary Lacity have carefully selected in-depth analyses of the major forms of sourcing and related managerial practices from rigorously researched and objective sources based in the academic literature to provide a comprehensive and up-to-date resource for researchers and practioners both.
Les mer
The relevance of these three volumes lies in the steady expansion of the global IT and business process outsourcing markets. These have consistently grown during the 18 years they have been the subject of academic study.
Les mer
VOLUME I: MAKING IT OUTSOURCING DECISIONS 1.1 Theoretical Perspectives Theoretical Perspectives on the Outsourcing of Information Systems - M. Cheon, V. Grover and J. Teng Global Disaggregation of Information-Intensive Services - U. Apte and R. Mason Interpreting Information Technology Sourcing Decisions from a Transaction Cost Perspective - M. Lacity and L. Willcocks Findings and critique Complexities in IS Sourcing - B. Marcolin and A. Ross Equifinality and relationship management 1.2 Determinants of IT Outsourcing Determinants of Information Technology Outsourcing - L. Loh and N. Venkatraman A cross-sectional analysis Research Report - Q. Hu, C. Saunders and M. Gebelt Diffusion of information systems outsourcing A reevaluation of influence sources Production and Transaction Economies and IS Outsourcing - S. Ang and D. Straub A study of the U.S. banking industry The Determinants of Total IT Outsourcing - J. Barthélemy and D. Geyer An empirical investigation of french and german firms Financial Performance, CEO Compensation, and Large-Scale Information Technology Outsourcing Decisions - J. Hall and S. Liedtka Bringing Back IT - D. Whitten and D. Leidner An analysis of the decision to backsource or switch vendors 1.3 IT Outsourcing Strategy The Value of Selective IT Sourcing - M. Lacity, L. Willcocks and D. Feeny Strategic Intent for IT Outsourcing - A. DiRomualdo and V. Gurbaxani IT Outsourcing in Insurance Services - L. Willcocks and M. Lacity Risk, creative contracting, and business advantage The Market′s Perception of the Transactional Risks of Information Technology Outsourcing Announcements - W. Oh, M. Gallivan and J. Kim Firm Strategic Profile and IT Outsourcing - B. Aubert, G. Beaurivage, A.M. Croteau and S. Rivard Strategic Dependence on the IT Resource and Outsourcing - D. Straub, P. Weill and K Schwaig A test of the strategic control model VOLUME II: MANAGING OUTSOURCING RELATIONSHIPS 2.1 Determinants of Success The Role of Trust in Outsourced IS Development Projects - R. Sabherwal The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions - V. Grover, M. Cheon and J. Teng An Empirical Investigation of Information Technology Sourcing Practices - M. Lacity, and L. Willcocks Lessons from experience Do Formal Contracts and Relational Governance Function as Substitutes or Complements? - L. Poppo and T. Zenger IT Outsourcing Strategies - J. Lee, S. Miranda and Y Kim Universalistic, Contingency, and Configurational Explanations of Success The Impact of Process Standardization on Business Process Outsourcing Success - K. Wullenweber, D. Beimborn, T. Weitzel and W. Konig 2.2 Client Capabilities IT Outsourcing and Core IS Capabilities - L. Willcocks and D. Feeny Challenges at lessons at DuPont Critical Capabilities for Offshore Outsourcing of IS - C. Ranganathan and S. Balaji 2.3 Supplier Capabilities and Perspectives The Role of Vendor Companies in IS/IT Outsourcing - A. Pinnington and P. Woolcock From the Vendor′s Perspective - N. Levina and J. Ross Exploring the value proposition in information technology outsourcing Taking the Measure of Outsourcing Providers - D. Feeny, M. Lacity and L. Willcocks Contracts in Offshore Software Development - A. Gopal, K. Sivaramakrishnan, M. Krishnan and T. Mukhopadhyay An empirical analysis Managing Dispersed Expertise in IT Offshore Outsourcing - I. Oshri, J. Kotlarsky and L. Willcocks Lessons from Tata Consultancy Services 2.4 Relationship Management The Australian Federal Government′s Clustered-agency IT Outsourcing Experiment - P.B. Seddon Exploring Relationships in Information Technology Outsourcing - T. Kern and L. Willcocks The interaction approach Portfolios of Control in Outsourced Software Development Projects - V. Choudhury and R. Sabherwal A Relationship Perspective on IT Outsourcing - R. Kishore, H.R. Rao, K. Nam, S. Rajagopalan and A. Chaudhury VOLUME III: GLOBAL OUTSOURCING ISSUES AND TRENDS 3.1 Workforce Issues Employment Outsourcing in Information Systems - S. A. Slaughter and S. Ang The Information Technology Workforce Trends and Implications 2005-2008 - P. Zwieg et al The Politics and Economics of Offshore Outsourcing - N.G Mankiw and P. Swagel Offshoring and its Implications for the Information Systems Discipline - R. Hirschheim, C. Loebbecke, M. Newman and J. Valor Where perception meets reality 3.2 Offshore Outsourcing The Role of Software Processes and Communication in Offshore Software Development - A. Gopal, T. Mukhopadhyay and M. Krishnan Proven Practices for Effectively Offshoring IT Work - J. Rottman and M. Lacity Why Nearshore Means That Distance Matters - E. Carmel and P. Abbott Developing a Knowledge-based Perspective on Coordination - J. Kotlarsky, P. van Fenema and L. Willcocks The case of Global Software Projects Operational Capabilities Development in Mediated Offshore Software Service Models - S. Jarvenppaa and J. Mao Offshore Middlemen - V. Mahnke, J. Wareham and N. Bjorn-Andersen Transnational intermediation in technology sourcing Explaining Variations in Client Extra Costs Between Software Projects Offshored to India - J. Dibbern, J. Winkler and A. Heinzl 3.3 Application Service Provision Application Service Provision - T. Kern, L. Willcocks and M. Lacity Risk assessment and risk mitigation What Drives Netsourcing Decisions? An empirical analysis - C. Loebbecke and C. Huyskens Understanding the Service Component of Application Service Provision - A. Susarla, A. Barua and A. B. Whinston An empirical analysis of satisfaction with ASP services 3.4 Past, Present, and Future of Global IT Sourcing The Enterprise Capability Organization - M. McDonald A future for IT Global Outsourcing of Back Office Services - M. Lacity, L. Willcocks and J. Rottman Lessons, trends and enduring challenges
Les mer

Relaterte produkter

Domestic and global outsourcing is prescribed for everything from back office services like information technology development, human resource transactions, and indirect procurement to core services such as innovation, research and development, marketing and customer care. While the vision of global sourcing using multiple suppliers that are agile, effective, and cost efficient is certainly achievable, it requires an immense amount of detailed management to make it work. Not surprisingly, outsourcing IT and back office functions, especially, has received immense attention in trade journals, the media and in supplier and consulting marketing outlets. This has led to a cacophony of opinions on what works and what does not, and what the record actually is on outsourcing strategy and implementation. Outsourcing Information Systems brings together the papers that combined contribute a detailed understanding of how outsourcing of IS and back office functions has developed, and is likely to develop, the theories that can be applied to this field of study, the mistakes committed and learning achieved, and insights into what really does work. Leslie Willcocks and Mary Lacity have carefully selected in-depth analyses of the major forms of sourcing and related managerial practices from rigorously researched and objective sources based in the academic literature to provide a comprehensive and up-to-date resource for researchers and practioners both.
Les mer
The relevance of these three volumes lies in the steady expansion of the global IT and business process outsourcing markets. These have consistently grown during the 18 years they have been the subject of academic study.
Les mer
VOLUME I: MAKING IT OUTSOURCING DECISIONS 1.1 Theoretical Perspectives Theoretical Perspectives on the Outsourcing of Information Systems - M. Cheon, V. Grover and J. Teng Global Disaggregation of Information-Intensive Services - U. Apte and R. Mason Interpreting Information Technology Sourcing Decisions from a Transaction Cost Perspective - M. Lacity and L. Willcocks Findings and critique Complexities in IS Sourcing - B. Marcolin and A. Ross Equifinality and relationship management 1.2 Determinants of IT Outsourcing Determinants of Information Technology Outsourcing - L. Loh and N. Venkatraman A cross-sectional analysis Research Report - Q. Hu, C. Saunders and M. Gebelt Diffusion of information systems outsourcing A reevaluation of influence sources Production and Transaction Economies and IS Outsourcing - S. Ang and D. Straub A study of the U.S. banking industry The Determinants of Total IT Outsourcing - J. Barthélemy and D. Geyer An empirical investigation of french and german firms Financial Performance, CEO Compensation, and Large-Scale Information Technology Outsourcing Decisions - J. Hall and S. Liedtka Bringing Back IT - D. Whitten and D. Leidner An analysis of the decision to backsource or switch vendors 1.3 IT Outsourcing Strategy The Value of Selective IT Sourcing - M. Lacity, L. Willcocks and D. Feeny Strategic Intent for IT Outsourcing - A. DiRomualdo and V. Gurbaxani IT Outsourcing in Insurance Services - L. Willcocks and M. Lacity Risk, creative contracting, and business advantage The Market′s Perception of the Transactional Risks of Information Technology Outsourcing Announcements - W. Oh, M. Gallivan and J. Kim Firm Strategic Profile and IT Outsourcing - B. Aubert, G. Beaurivage, A.M. Croteau and S. Rivard Strategic Dependence on the IT Resource and Outsourcing - D. Straub, P. Weill and K Schwaig A test of the strategic control model VOLUME II: MANAGING OUTSOURCING RELATIONSHIPS 2.1 Determinants of Success The Role of Trust in Outsourced IS Development Projects - R. Sabherwal The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions - V. Grover, M. Cheon and J. Teng An Empirical Investigation of Information Technology Sourcing Practices - M. Lacity, and L. Willcocks Lessons from experience Do Formal Contracts and Relational Governance Function as Substitutes or Complements? - L. Poppo and T. Zenger IT Outsourcing Strategies - J. Lee, S. Miranda and Y Kim Universalistic, Contingency, and Configurational Explanations of Success The Impact of Process Standardization on Business Process Outsourcing Success - K. Wullenweber, D. Beimborn, T. Weitzel and W. Konig 2.2 Client Capabilities IT Outsourcing and Core IS Capabilities - L. Willcocks and D. Feeny Challenges at lessons at DuPont Critical Capabilities for Offshore Outsourcing of IS - C. Ranganathan and S. Balaji 2.3 Supplier Capabilities and Perspectives The Role of Vendor Companies in IS/IT Outsourcing - A. Pinnington and P. Woolcock From the Vendor′s Perspective - N. Levina and J. Ross Exploring the value proposition in information technology outsourcing Taking the Measure of Outsourcing Providers - D. Feeny, M. Lacity and L. Willcocks Contracts in Offshore Software Development - A. Gopal, K. Sivaramakrishnan, M. Krishnan and T. Mukhopadhyay An empirical analysis Managing Dispersed Expertise in IT Offshore Outsourcing - I. Oshri, J. Kotlarsky and L. Willcocks Lessons from Tata Consultancy Services 2.4 Relationship Management The Australian Federal Government′s Clustered-agency IT Outsourcing Experiment - P.B. Seddon Exploring Relationships in Information Technology Outsourcing - T. Kern and L. Willcocks The interaction approach Portfolios of Control in Outsourced Software Development Projects - V. Choudhury and R. Sabherwal A Relationship Perspective on IT Outsourcing - R. Kishore, H.R. Rao, K. Nam, S. Rajagopalan and A. Chaudhury VOLUME III: GLOBAL OUTSOURCING ISSUES AND TRENDS 3.1 Workforce Issues Employment Outsourcing in Information Systems - S. A. Slaughter and S. Ang The Information Technology Workforce Trends and Implications 2005-2008 - P. Zwieg et al The Politics and Economics of Offshore Outsourcing - N.G Mankiw and P. Swagel Offshoring and its Implications for the Information Systems Discipline - R. Hirschheim, C. Loebbecke, M. Newman and J. Valor Where perception meets reality 3.2 Offshore Outsourcing The Role of Software Processes and Communication in Offshore Software Development - A. Gopal, T. Mukhopadhyay and M. Krishnan Proven Practices for Effectively Offshoring IT Work - J. Rottman and M. Lacity Why Nearshore Means That Distance Matters - E. Carmel and P. Abbott Developing a Knowledge-based Perspective on Coordination - J. Kotlarsky, P. van Fenema and L. Willcocks The case of Global Software Projects Operational Capabilities Development in Mediated Offshore Software Service Models - S. Jarvenppaa and J. Mao Offshore Middlemen - V. Mahnke, J. Wareham and N. Bjorn-Andersen Transnational intermediation in technology sourcing Explaining Variations in Client Extra Costs Between Software Projects Offshored to India - J. Dibbern, J. Winkler and A. Heinzl 3.3 Application Service Provision Application Service Provision - T. Kern, L. Willcocks and M. Lacity Risk assessment and risk mitigation What Drives Netsourcing Decisions? An empirical analysis - C. Loebbecke and C. Huyskens Understanding the Service Component of Application Service Provision - A. Susarla, A. Barua and A. B. Whinston An empirical analysis of satisfaction with ASP services 3.4 Past, Present, and Future of Global IT Sourcing The Enterprise Capability Organization - M. McDonald A future for IT Global Outsourcing of Back Office Services - M. Lacity, L. Willcocks and J. Rottman Lessons, trends and enduring challenges
Les mer

Produktdetaljer

ISBN
9781848604452
Publisert
2009-05-21
Utgiver
Vendor
SAGE Publications Ltd
Vekt
2270 gr
Høyde
234 mm
Bredde
156 mm
Aldersnivå
P, 06
Språk
Product language
Engelsk
Format
Product format
Kombinasjonsprodukt
Antall sider
1138

Redaktør
Willcocks Leslie
Lacity, Mary C

Om bidragsyterne

Leslie Willcocks is Professor in Technology Work and Globalization and Director of the Outsourcing Unit at London School of Economics and Political Science. He is Editor-in-Chief of the Journal of Information Technology. He has a global reputation for his work in outsourcing, global strategy, organizational change and managing digital business. He has researched, educated and advised major corporations and governments globally on these issues for 25 years, and is co-author of 43 books and over 230 refereed journal papers on these subjects. He has recently published Outsourcing – All You Need To Know (White Plume). Forthcoming books include Nine Keys to World Class BPO (Bloomsbury, forthcoming) and South Africa’s BPO Service Advantage: Becoming Strategic in the Global Marketplace (Palgrave, forthcoming). Mary Lacity is Curators’ Distinguished Professor at the University of Missouri-Saint Louis. She has held visiting positions at the London School of Economics, Washington University, and Oxford University. She has co-authored 24 books, most recently Willcocks, L. and Lacity, M. (2016), Service Automation: Robots and the Future of Work, Brooks Publishing, UK.

Relaterte produkter