How to leverage ordinary greatness to create a competitive advantage for any organization Enabling readers to maximize leadership skills, no matter the venue, Ordinary Greatness helps those who are in leadership positions to optimize their organizational results by improving their ability to recognize and create greatness in those who they lead.

Foreword ix Preface xi Acknowledgments xv Chapter 1 What is Ordinary Greatness? 1 Chapter 2 Ordinary Greatness Observed 9 Chapter 3 Why People Do Not See Ordinary Greatness 23 Chapter 4 How Leaders Open Their Eyes to Ordinary Greatness 39 Chapter 5 Characteristics of Ordinary Greatness 55 Chapter 6 Creating the Context for Ordinary Greatness 75 Chapter 7 Promoting Ordinary Greatness 95 Chapter 8 Cultivating the Potential for Ordinary Greatness 109 Chapter 9 Changing the Way You View the World 123 Chapter 10 Ordinary Greatness in Challenging Times 143 Closing Comments 157 Appendix A Assessments 159 Appendix B Questions and Answers 166 Notes 180 For More Information 188 About the Authors 189 Index 190

ORDINARY GREATNESS Ordinary people do great things in the business environment, but these individuals and their deeds go largely unnoticed. Greatness gets overlooked on a daily basis due, mostly, to how it's packaged. Leaders simply fail to grasp what is right there in front of them. Does this describe you as a leader? Revealing how you can maximize your leadership skills, no matter the venue, Ordinary Greatness helps you to optimize organizational results by improving your ability to recognize and create ordinary greatness in those you lead. This practical guide features real-world stories relating to both famous and everyday heroes with tips to identify the blinders that keep you from seeing the greatness within your organization. Starting with a Foreword by renowned leadership thinker Patrick Lencioni, this groundbreaking book includes a personal template for achieving ordinary greatness in your own life and those you lead so you can: Discover why people don't see greatnessFind out what defines greatnessLearn how leaders open their eyes to greatnessCreate the systems and processes that support extraordinary performanceElevate the energy, enthusiasm, and commitment of the workforceCultivate the potential for greatness in everyoneMaximize your organizational results A timely wake-up call for people in all walks of life, but especially for those in leadership positions who struggle every day to keep employees engaged and passionate about their work, Ordinary Greatness will transform the way you see—and lead—within your business.

"In their book…Pamela Bilbrey and Brian Jones flip the script on how we should recognize and reward greatness in both our professional and personal lives. They remind us to set aside our beliefs that great people must be well-known celebrities or larger-than-life figures, and consider the people around us who practice greatness every day while no one is looking." (Pensacola News Journal, August 18, 2009) "Attaining greatness in and out of the workplace may seem like a lofty aspiration-to say the least-but according to Pam Bilbrey and Brian Jones, the prerequisite steps are surprisingly pedestrian in nature." (Sales Marketing Management Monitor, July 21, 2009)