All businesses strive for excellence in today’s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of operations and supply chain management, and explains how to design, implement, and maintain processes for sustainable competitive advantage.

1. Operations and Strategy 2. Demand Management and Forecasting in Operations 3. Capacity and Revenue Management 4. Process Design and Strategy 5. Applying Lean Thinking to Operations 6. Achieving Balanced Results and Measuring Performance 7. Quality Management and Product Design 8. Inventory and Resource Planning 9. Collaborative Supply Chains 10. Advanced Supply Chain Concepts: Technology and Sustainability

"Operations Management for Business Excellence is a highly accessible text that draws upon both international and local (Australasian) case examples. It contains simple, practical models for planning, designing, managing and improving operations in businesses of all sizes and specialisms, and avoids unnecessary mathematical statistical complexity. I highly recommend this text at undergraduate and postgraduate / MBA level." — Dr Nigel Grigg, Professor of Quality Systems, Centre for Quality and Supply Chain Management, Massey University, New Zealand"This book presents traditional and updated OSCM models and practices (including robotics and sustainability) in plain language without surrendering academic rigor, supported by rich case studies from the renowned corporations and discussion questions with an engaging fashion. I think this approach will make this book very appropriate for OSCM teaching and the exploration of ‘excellence’ for business practitioners." — Jason X. Wang, University of Huddersfield, UK"‘We need this product at low cost, high quality and we need it now!’ Anyone who has heard this imperative knows how critical operation management is for firms. This book offers a refreshing overview of the discipline, incorporating the latest challenges facing operational managers today that will surely be of invaluable use to students." — Thierry Burger-Helmchen, Faculty of Economics & Management, EM Business School, University of Strasbourg, France"Using a clear and concise style, this book provides a comprehensive and contemporary introduction to operations and supply chain management. The case studies at the beginning of each chapter and at the end of the book are excellent and help bringing to life the concepts and the techniques explained in the book." — Dr Riccardo Mogre, Associate Professor in Operations Management, Durham University Business School, University of Durham, UK