• Preface
• Acknowledgements
• Chapter 1 Operations and Processes
• Chapter 2: Operations and Strategy Impact
• Chapter 3: Product and Service Innovation
• Chapter 4: Scope and Structure
• Chapter 5: Process Positioning
• Chapter 6: Process Analysis
• Chapter 7: Supply Chain Management
• Chapter 8: Capacity Management
• Chapter 9: Inventory Management
• Chapter 10: Operations Planning and Control
• Chapter 11: Improvement
• Chapter 12: Lean Operations
• Chapter 13: Quality
• Chapter 14: Risk and Resilience
• Chapter 15: Project Management
• Index

Operations and Process Management 7th edition is the ultimate text for those wishing to successfully manage business operations, equipping you with the critical and practical tools to manage business operations successfully. A must-read textbook for students who want to embark on a career in the field of operations, it approaches each topic from a managerial perspective, providing a relevant, real-world understanding of the core principles of the subject.

With a range of examples, frameworks and techniques incorporated in each chapter, the book is designed to help you better analyse existing operations and understand ways to deal with operational and process challenges.

Key features:

• Updated case studies drawing from a diverse range of industries and organisations from around the globe.
• New "Responsible Operations" sections, introduced in all chapters, highlighting the ethical, social and environmental issues associated with operations decisions.
• A focus on recent developments reflecting the shifting operations environment, including the implications of hybrid working, increased volatility in supply chains, and updated coverage of agile project management.

This text is for everyone trying to understand the nature, principles and practice of operations and process management. It is aimed primarily at students with some management experience or those about to begin their career in management.

About the authors

Nigel Slack is an Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University, and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant, and writer with a wide experience in many sectors.

Alistair Brandon-Jones is a Full Chaired Professor in Operations and Supply Chain Management and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University.

Nicola Burgess is a Professor of Operations Management at the School for Business and Society, University of York, and a fellow of the Centre for Health and Care Research for Impact and Improvement (CHIRON) at Warwick Business School. Nicola has worked extensively with public sector organisations to understand operations management and improvement in a public sector context.

Pearson, the world's learning company.

• Various real-life practices explored in example boxes are placed throughout chapters.
• Examples and case studies focus on recent developments to reflect the shifting world of operations management in theory and practice.

• Structure organised around diagnostic questions which relate the theory back to the key questions faced by managers in the workplace.
• Utilises the "Four Ds" model to help distinguish between activities that contribute to the direction, design, delivery and development of operations and processes.
• Offers a blend of qualitative and quantitative perspectives in the discussion of principles and case examples.

• "Applying the Principles" sections in each chapter are designed to encourage both practical and critical engagement.
• Comprehensive summaries and further reading at the end of chapters offer ways to consolidate or extend student understanding.

• UPDATED! 30 boxed examples are new to this edition to reflect the ever-changing world of operations management, ranging from LEGO® and LEGOLAND® to Ocado and JD.com in retailing, Fjällräven in outdoor clothing, Air India, 3M the industrial giant, and the symbol of Paris, Notre Dame Cathedral.
• NEW! Four end-of-chapter case studies now include fresh new cases – with case teaching notes available to lecturers in the instructor’s manual.

• NEW! ‘Responsible Operations’ section in every chapter summarises how the topic touches upon social, ethical and environmental issues.
• NEW material on contemporary topics – these include volatile global supply chains, operations performance in social enterprises or platform-based service organisations, and values alignment in operations improvement.
• UPDATED! Lean operations coverage is repositioned to align this as an improvement approach.