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Learn How to Lead and Succeed (Collection)

Blanchard, Ken Barrett Colleen
Kombinasjonsprodukt / 2013 / Engelsk

Produktdetaljer

ISBN
9780133599435
Publisert
2013-08-22
Utgiver
Vendor
Pearson
Vekt
1 gr
Aldersnivå
U, 05
Språk
Product language
Engelsk
Format
Product format
Kombinasjonsprodukt

Forfatter
Blanchard, Ken
Barrett Colleen

Om bidragsyterne

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the coauthor of several bestselling books, including the blockbuster international bestseller The One Minute Manager and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005, Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five bestselling authors of all time.   Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also cofounder of Lead Like Jesus Ministries, a nonprofit organization dedicated to inspiring and equipping people to be Servant Leaders in the marketplace.   Colleen Barrett is currently President Emeritus of Southwest Airlines Co., a high-frequency, low-fare, point-to-point airline that prides itself on its excellent Customer Service qualities. Prior to stepping down as the Company’s President on July 15, 2008, Colleen oversaw management, leadership, and budget responsibilities for the following areas/groups: Marketing, Corporate Communications, People (Human Resources), Customer Relations & Rapid Rewards, Labor & Employee Relations, Reservations, Corporate Security, Culture Activities, and the Executive Office. She was also a member of the Company’s Executive Planning Committee, and she chaired numerous special teams, task forces, and committees relating to internal and external Southwest Customers. Colleen served as a member of the Board of Directors from 2001 to May 2008 and as Corporate Secretary from March 1978 to May 2008. She was Vice President Administration from 1986 to 1990, Executive Vice President Customers from 1990 to 2001, and President from 2001 to July 2008.   Before joining Southwest in 1978, Colleen worked for several years as Executive Assistant to Herb Kelleher (Southwest’s former Executive Chairman) at his law firm. She serves on the Ken Blanchard College of Business Board of Trustees at Grand Canyon University, the Becker College Board of Trustees, and the JC Penney Co. Board of Directors. She is active in numerous civic and charitable organizations in Dallas, Texas.

Learn How to Lead and Succeed (Collection)

Blanchard, Ken Barrett Colleen
Kombinasjonsprodukt / 2013 / Engelsk
Blanchard, Ken Barrett Colleen
Kombinasjonsprodukt / 2013 / Engelsk
Nettpris:
371,-
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Sjekk lagerstatus i butikk
Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. ¿ In Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess—and apply it throughout your entire life.
Les mer
Lead with LUV   Foreword     xi   What Is Leadership?     2 Celebrating Successes     7 Having Mentors     13 Servant Leadership is Love in Action     21 Understanding Servant Leadership     25 The Triple Bottom Line     28 Making Unions Your Business Partners     58 Citizen of Choice     60 A Compelling Vision     62 What Makes Servant Leadership Work?     94 Defining Love     104 Maintaining a Strong Culture     125 Differences Between Self-Serving and Servant Leaders     131 Final Words     134 Epilogue     144 Endnotes     146 LUV Notes     151 About the Leading at a Higher Level Series     154 About the Authors     157     Leading At A Higher Level   Introduction: Leading at a Higher Level by Ken Blanchard     xv   SECTION I:  SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION Chapter 1    Is Your Organization High Performing?     3 Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard Chapter 2    The Power of Vision     17 Jesse Stoner, Ken Blanchard, and Drea Zigarmi SECTION II:  TREAT YOUR CUSTOMERS RIGHT Chapter 3    Serving Customers at a Higher Level     33 Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner SECTION III:  TREAT YOUR PEOPLE RIGHT Chapter 4    Empowerment Is the Key     57 Alan Randolph and Ken Blanchard Chapter 5    Situational Leadership® II: The Integrating Concept     75 The Founding Associates Chapter 6    Self Leadership: The Power Behind Empowerment     91 Susan Fowler, Ken Blanchard, and Laurence Hawkins Chapter 7    Partnering for Performance     105 Fred Finch and Ken Blanchard Chapter 8    Essential Skills for Partnering for Performance: The One Minute Manager®     129 Ken Blanchard and Fred Finch Chapter 9    Coaching: A Key Competency for Leadership Development     149 Linda Miller and Madeleine Homan Blanchard Chapter 10   Situational Team Leadership     165 Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard Chapter 11   Organizational Leadership     191 Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi Chapter 12   Strategies for Leading a Change     215 Pat Zigarmi and Judd Hoekstra SECTION IV:  HAVE THE RIGHT KIND OF LEADERSHIP Chapter 13   Managing a Successful Culture Transformation     241 Garry Demarest, Chris Edmonds, and Bob Glaser Chapter 14   Servant Leadership     261 Ken Blanchard, Scott Blanchard, and Drea Zigarmi Chapter 15   Determining Your Leadership Point of View     289 Ken Blanchard, Margie Blanchard, and Pat Zigarmi Endnotes     309 Acknowledgments     323 About the Authors     327 Services Available     347 Index     351  
Les mer

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Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. ¿ In Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess—and apply it throughout your entire life.
Les mer
Lead with LUV   Foreword     xi   What Is Leadership?     2 Celebrating Successes     7 Having Mentors     13 Servant Leadership is Love in Action     21 Understanding Servant Leadership     25 The Triple Bottom Line     28 Making Unions Your Business Partners     58 Citizen of Choice     60 A Compelling Vision     62 What Makes Servant Leadership Work?     94 Defining Love     104 Maintaining a Strong Culture     125 Differences Between Self-Serving and Servant Leaders     131 Final Words     134 Epilogue     144 Endnotes     146 LUV Notes     151 About the Leading at a Higher Level Series     154 About the Authors     157     Leading At A Higher Level   Introduction: Leading at a Higher Level by Ken Blanchard     xv   SECTION I:  SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION Chapter 1    Is Your Organization High Performing?     3 Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard Chapter 2    The Power of Vision     17 Jesse Stoner, Ken Blanchard, and Drea Zigarmi SECTION II:  TREAT YOUR CUSTOMERS RIGHT Chapter 3    Serving Customers at a Higher Level     33 Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner SECTION III:  TREAT YOUR PEOPLE RIGHT Chapter 4    Empowerment Is the Key     57 Alan Randolph and Ken Blanchard Chapter 5    Situational Leadership® II: The Integrating Concept     75 The Founding Associates Chapter 6    Self Leadership: The Power Behind Empowerment     91 Susan Fowler, Ken Blanchard, and Laurence Hawkins Chapter 7    Partnering for Performance     105 Fred Finch and Ken Blanchard Chapter 8    Essential Skills for Partnering for Performance: The One Minute Manager®     129 Ken Blanchard and Fred Finch Chapter 9    Coaching: A Key Competency for Leadership Development     149 Linda Miller and Madeleine Homan Blanchard Chapter 10   Situational Team Leadership     165 Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard Chapter 11   Organizational Leadership     191 Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi Chapter 12   Strategies for Leading a Change     215 Pat Zigarmi and Judd Hoekstra SECTION IV:  HAVE THE RIGHT KIND OF LEADERSHIP Chapter 13   Managing a Successful Culture Transformation     241 Garry Demarest, Chris Edmonds, and Bob Glaser Chapter 14   Servant Leadership     261 Ken Blanchard, Scott Blanchard, and Drea Zigarmi Chapter 15   Determining Your Leadership Point of View     289 Ken Blanchard, Margie Blanchard, and Pat Zigarmi Endnotes     309 Acknowledgments     323 About the Authors     327 Services Available     347 Index     351  
Les mer

Produktdetaljer

ISBN
9780133599435
Publisert
2013-08-22
Utgiver
Vendor
Pearson
Vekt
1 gr
Aldersnivå
U, 05
Språk
Product language
Engelsk
Format
Product format
Kombinasjonsprodukt

Forfatter
Blanchard, Ken
Barrett Colleen

Om bidragsyterne

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the coauthor of several bestselling books, including the blockbuster international bestseller The One Minute Manager and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005, Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five bestselling authors of all time.   Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also cofounder of Lead Like Jesus Ministries, a nonprofit organization dedicated to inspiring and equipping people to be Servant Leaders in the marketplace.   Colleen Barrett is currently President Emeritus of Southwest Airlines Co., a high-frequency, low-fare, point-to-point airline that prides itself on its excellent Customer Service qualities. Prior to stepping down as the Company’s President on July 15, 2008, Colleen oversaw management, leadership, and budget responsibilities for the following areas/groups: Marketing, Corporate Communications, People (Human Resources), Customer Relations & Rapid Rewards, Labor & Employee Relations, Reservations, Corporate Security, Culture Activities, and the Executive Office. She was also a member of the Company’s Executive Planning Committee, and she chaired numerous special teams, task forces, and committees relating to internal and external Southwest Customers. Colleen served as a member of the Board of Directors from 2001 to May 2008 and as Corporate Secretary from March 1978 to May 2008. She was Vice President Administration from 1986 to 1990, Executive Vice President Customers from 1990 to 2001, and President from 2001 to July 2008.   Before joining Southwest in 1978, Colleen worked for several years as Executive Assistant to Herb Kelleher (Southwest’s former Executive Chairman) at his law firm. She serves on the Ken Blanchard College of Business Board of Trustees at Grand Canyon University, the Becker College Board of Trustees, and the JC Penney Co. Board of Directors. She is active in numerous civic and charitable organizations in Dallas, Texas.

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