Preface 6 Prologue Facilitation is…? Story 1 At the End of the Tunnel 10 1. The Skills of a Facileader Who Runs Their Team Well 20 2. Drawing Out and Consolidating 22 Pointer Lesson 1: Fostering a Sense of Satisfaction. How to Set a Theme 24 Pointer Lesson 2: To Draw Out or to Convey? 33 Column: The Four Stages of Leveling Up 38 Part 1 The Fundamentals of Facilitation Story 2 Drawing Out and Consolidating 46 3. Even If You Hate Meetings, Start with This 72 4. Take Notes on the Board During Meetings 76 5. Tips for Questions to Draw Out Everyone’s Thoughts 81 6. Who Do You Need in a Team? Separating the Ideal from Reality 85 Part 2 Putting Facilitation to Practice Story 3 Individual Support and Designing a Space 90 7. Everyday Facilitation—Not Just for Meetings 116 Pointer Lesson 3: The PDCA Facilitation Cycle 119 8. Organizing People and Setting a Mood with Desk Layouts 123 9. Understanding Differences with Social Style Theory 126 Column: Handling Complaints with GROW! 139 Part 3 Applying Facilitation Story 4 The Key to Being a Facileader 142 10. The Essentials for Project Leaders 168 11. Broaden Your Horizons Through Gatherings 170 12. Knowing Is Only Half the Battle! Thinking in Frameworks 173 Column: The Three Things “Advisors” Do 177 Epilogue The Facilitation Mindset Story 5 What Comes After 180 13. A Team Is a Group of Individuals. Don’t Forget to Give Individualized Support 190 Summary Lesson: Be Aware of Your Own Challenges Your Questioning Ability and the Fundamentals of Inspiring 194 Designing a Meeting 204 Learn to Handle Differences 209

LEARN TO FACILITATE PRODUCTIVE MEETINGS AND BUILD HIGH-PERFORMING TEAMS Shigeo, an employee of a building material manufacturing company, is sent to a regional office to improve sales. Along the way, he encounters challenges engaging with the local team but, with advice from a helpful facilitation specialist, Mayumi, he eventually learns to build the skills of his colleagues and cobble together a high-performing team. You’ll also learn how to run an effective business meeting, productively use a variety of meeting tools, utilize strategies for becoming a successful facilitator, facilitate fruitful brainstorming sessions, and use effective communication to lead your team to success. Leading Meetings and Teams: Manga For Success is a practical and hands-on book that will earn a place on the bookshelves of managers, executives, and early-career professionals everywhere. Find out why the Manga For Success series—now available in English for the first time—is so popular in Japan, Korea, and beyond.