Intended for knowledge management professionals, this work covers the nature of knowledge and its management, knowledge-based strategies, knowledge management and organizational learning, and knowledge tools, techniques, and processes.

Part 1 The Nature of Knowledge and its Management; Chapter 1 Classic in Knowledge Management, Fred Nickols; Chapter 2 The Tacit and Explicit Nature of Knowledge, Fred Nickols; Chapter 3 Who has Time to Think?, Cheryl Comeau-Kirschner, Louisa Wah; Chapter 4 Working with Tacit Knowledge, Joseph A. Horvath; Part 2 Knowledge-Based Strategies; Chapter 5 What’s your Strategy for Managing Knowledge?, Morten T. Hansen, Nitin Nohria, Thomas Tierney; Chapter 6 The Hunter-Gatherers of the Knowledge Economy, David Berreby; Chapter 7 The End of Overhead, Charles E. Lucier, Janet D. Torsilieri; Chapter 8 Competitive Intelligence and Competitor Analysis as Knowledge Management Applications, Arik R. Johnson; Chapter 9 Xerox Shares its Knowledge, Michael Hickins; Chapter 10 Acquiring Intellect, Julian Birkinshaw; Part 3 Knowledge Management and Organizational Learning; Chapter 11 Organizational Learning, George Roth, Art Kleiner; Chapter 12 Making Knowledge Stick, Louisa Wah; Chapter 13 The Whole Enchilada, Jack Gordon; Chapter 14 Learning Across a Living Company, William E. Brenneman, Bernard J. Keys, Robert M. Fulmer; Chapter 15 Ten Steps to Creating a Corporate University, Jeanne C. Meister; Chapter 16 The Knowledge Chain, Richard A. Spinello; Chapter 17 The Collection and Codification of Knowledge, Theodore B. Kinni; Chapter 18 Practical Taxonomies, Sarah L. Roberts-Witt; Chapter 19 The Transfer of Knowledge in an Organization, James W. Cortada; Chapter 20 When Stories Create an Organization’s Future, Janis Forman; Chapter 21 How Collaboration Fuels Knowledge, Charnell Havens, Dylan Haas; Chapter 22 Problems on the Virtual Shop Floor, Bryan Gladstone, John Kawalek; Chapter 23 Communities of Practice, Social Capital, And Organizational Knowledge, Eric Lesser, Laurence Prusak; Chapter 24 The Undercurrent Flow of Knowledge; Chapter 25 Implementing the Effective Management of Knowledge: Knowledge-Worker Productivity: The Biggest Challenge, Peter F. Drucker; Chapter 26 Managing Knowledge in Professional Service Firms, Thomas H. Davenport, David E. Smith; Chapter 27 Building the Ultimate Resource, William Miller; Chapter 28 Behind the Buzz, Louisa Wah; Part 4 Knowledge Tools, Techniques, And Processes; Chapter 29 Information Technology, John Teresko; Chapter 30 Using Tools to Fit Culture and Processes, Len Grzanka; Chapter 31 Technology Support for Sustainable Innovation, Michael Stephenson, Tony Davies; Chapter 32 Knowledge Management Tools, Robert M. Fulmer, Philip Gibbs, J. Bernard Keys; Chapter 33 Managing Organizational Ignorance, Michael H. Zack; Chapter 34 Knowledge Management Techniques, Larry Todd Wilson; Chapter 35 Maximizing Intellectual Assets, Richard Tanler; Chapter 36 Some Proven Ways to Promote the Exchange of Ideas, Steve Kaye; Chapter 37 Swinging Doors and Musical Chairs, Arnold Kransdorff, Russell Williams; Chapter 38 Measurements and Knowledge Management, Thomas A. Pearson; Chapter 39 Why do a Knowledge Audit?, Thomas Koulopoulos, Carl Frappaolo; Part 5 Knowledge Management References; Chapter 40 Knowledge Management Bibliography, Eric Tsui; Chapter 41 Knowledge and Communities, Michael Fontaine; Chapter 42 Directory of Knowledge Management Resources Online, Robert Magnan; Chapter 43 Directory of Knowledge Management Organizations; Chapter 44 Directory of Periodicals Dealing with Knowledge Management; Chapter 45 Quotes on Knowledge Management and Organizational Learning; Chapter 46 Calendar of Meetings and Events in Knowledge Management April 2000-March 2001;