For more than seventy years, the teachings and writings of Joseph M. Juran have had a profound impact on the quality of the products we buy and use everyday. This collection gathers together key material exploring the impact of Juran's ideas.

Introduction An abbreviated annotated bibliography PART 1 Juran – the man and his publications 1 Pareto, Lorenz, Cournot, Bernoulli, Juran and others 2 Appendix to Chapter 3. Then and now in quality control: the non-Pareto principle; mea culpa 3 The quality trilogy 4 Joseph M. Juran PART 2 Statistical processes 5 Statistical process monitoring and feedback adjustment– a discussion 6 Economic modeling for statistical process control 7 An evaluation of pre-control 8 Some perspectives and challenges for control chart methods 9 Data feedback efforts in quality improvement: lessons learned from US hospitals PART 3 Quality: Juran style 10 New technical and educational directions for managing product quality 11 Integrated manufacturing and job design: moderating effects of organizational inertia 12 Total Quality Management in state government: the eight rules for producing results 13 Questing for quality 14 Total Quality Management: an opportunity for high performance in federal organizations 15 Total Quality Management: the organizational equivalent of truth in public administration theory and practice 16 Towards Kaizen: the quest for quality improvement 17 A breakthrough in quality thinking: Juran’s Trilogy and recoverable profits 18 Total Quality Management: its relationship to administrative theory and organizational behavior in the public sector 19 Establishing Customer Requirements: an instructional analysis for continuous quality improvement training design 20 Defining quality: alternatives and implications 21 Measures to shape the future through quality 22 Acceptable quality level versus zero-defects: some empirical evidence 23 The vital few meet the trivial many: unexpected use patterns in a monographs collection 24 TL 9000 performance metrics to drive improvement 25 Selling Quality to the CFO 26 Manufacturing quality in the pre-industrial age: finding value in diversity27 Real world supply chain assessment and improvement PART 4 Quality: Juran style – international perspective 28 Observations on Soviet administrative solutions: the quality problem in soft goods 29 Management control systems for J.I.T.: an empirical comparison of Japan and the U.S. 30 Evaluation of 60 continuous quality improvement projects in French hospitals 31 Quest for quality care and patient safety: the case of Singapore PART 5 Six Sigma 32 Creating strategic change more efficiently with a new Design for Six Sigma process 33 Adapting manufacturing-based Six Sigma methodology to the service environment of a radiology film library 34 The evolution of Six Sigma.