Foreword ix Preface xiii 1 Are You Being Held Hostage Without Knowing It? 1 2 Finding Freedom Through Your Mind’s Eye 25 3 The Power of the Bonding Cycle 47 4 The Strength of a Secure Base 85 5 The Art of Conflict Management 121 6 Effective Dialogue 149 7 The Power of Negotiation 179 8 Mastering Our Emotions 207 9 Living with a Hostage-Free State of Mind 239 Notes 263 Acknowledgments 275 About the Authors 279 Index 283

BOLDLY LEAD, ADDRESS CONFLICT, AND INSPIRE OTHERS IN BUSINESS AND IN LIFE Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others and Raise Performance is a fascinating and hands-on discussion of how to improve your ability to manage and resolve conflict, negotiate agreement, and lead others. Veteran hostage negotiator and clinical psychologist George Kohlrieser, Distinguished Professor of Leadership and Organizational Behavior at IMD, and Andrew Kohlrieser—an experienced leadership, negotiation and conflict resolution consultant—explain how the lessons they’ve learned from high-stakes hostage negotiations and business conflicts can enhance your personal and professional leadership skills. The authors guide you step-by-step through seven critical aspects of resolving the interpersonal, business, and leadership issues most likely to arise in business and in life. They offer proven techniques for business and interpersonal conflict management and resolution. You’ll also learn how to become a foundational element of your team, establishing trust, and learning how to bond with anyone. Hostage at the Table is perfect for managers, executives, entrepreneurs, founders, and other leaders seeking a practical guide that will have an immediate impact on your ability to lead, inspire, and connect with others. The first edition of Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others and Raise Performance was an international bestseller, winning the ‘Best Business Book Award 2007’ from DCF (the French Association of Business Leaders) and ‘Best Management Book 2008’ in Germany from Managementbuch.de.