The Handbook of Blended Learning is the first book to provide a forum for issues surrounding the design and implementation of blended learning environments. The book explores the successes and failures, the models and research, the latest ideas and examples that are impacting the design of blended learning environments.

Forewords xviiJay Cross, Michael G. Moore Preface and Acknowledgments xxxiCurtis J. Bonk, Charles R. Graham Part One: Introduction to Blended Learning 1 1 Blended Learning Systems: Definition, Current Trends, and Future Directions 3Charles R. Graham 2 The Blended Learning Imperative 22Elliott Masie 3 Why Blended Learning Hasn’t (Yet) Fulfilled Its Promises: Answers to Those Questions That Keep You Up at Night 27Jennifer Hofmann 4 On Designing Interaction Experiences for the Next Generation of Blended Learning 41Ellen D. Wagner Part Two: Corporate Blended Learning Models and Perspectives 57 5 Blending Learning for Business Impact: IBM’s Case for Learning Success 61Nancy J. Lewis, Peter Z. Orton 6 A Learning Ecology Model for Blended Learning from Sun Microsystems 76Mike S. Wenger, Chuck Ferguson 7 Putting Customers First at Microsoft: Blending Learning Capabilities with Customer Needs 92Lutz Ziob, Bob Mosher 8 Transformation of Sales Skills Through Knowledge Management and Blended Learning 105Alan G. Chute, J. O. David Williams, Burton W. Hancock 9 The Cisco Networking Academy: A Model for the Study of Student Success in a Blended Learning Environment 120Alan Dennis, Barbara Bichelmeyer, Dan Henry, Hasan Cakir, Ali Korkmaz, Carol Watson, JoAnne Bunnage 10 To Blend or Not to Blend: A Look at Community Development via Blended Learning Strategies 136Kirsten S. Hanson, Frances A. Clem Part Three: Higher Education Blended Learning Models and Perspectives 151 11 Global Perspectives on Blending Learning: Insight from WebCT and Our Customers in Higher Education 155Barbara Ross, Karen Gage 12 New Zealand Examples of Blended Learning 169Noeline Wright, Ross Dewstow, Mark Topping, Sue Tappenden 13 E-College Wales, a Case Study of Blended Learning 182Norah Jones 14 Blended Learning Enters the Mainstream 195Charles Dziuban, Joel Hartman, Frank Juge, Patsy Moskal, Steven Sorg 15 Integrated Field Experiences in Online Teacher Education: A Natural Blend? 209Thomas Reynolds, Cathleen Greiner Part Four: For-Profit and Online University Perspectives 221 16 Blended Learning at the University of Phoenix 223Brian Lindquist 17 A Different Perspective on Blended Learning: Asserting the Efficacy of Online Learning at Capella University 235Michael Offerman, Christopher Tassava 18 Blended Learning Goes Totally Virtual by Design: The Case of a For-Profit, Online University 245Pamela S. Pease Part Five: Cases of Blended Learning In Higher Education From Around the World 261 19 Blended Learning in Japan and Its Application in Liberal Arts Education 267Insung Jung, Katsuaki Suzuki 20 The Emergence of the Cyber-University and Blended Learning in Korea 281Okhwa Lee, Yeonwook Im 21 Designing Blended Learning Focused on Knowledge Category and Learning Activities: Case Studies from Beijing Normal University 296Ronghuai Huang, Yueliang Zhou 22 Open Distance Pedagogy: Developing a Learning Mix for the Open University Malaysia 311Abtar Kaur, Ansary Ahmed 23 Blending On and Off Campus: A Tale of Two Cities 325Geraldine Lefoe, John G. Hedberg 24 Blended Learning at Canadian Universities: Issues and Practices 338Ronald D. Owston, D. Randy Garrison, Kathryn Cook 25 Tecnológico de Monterrey in México: Where Technology Extends the Classroom 351Alejandro Acuña Limón 26 From Analog to Weblog: The Community College Evolution Toward Blended Learning 360Paul A. Elsner 27 Virtual TAU: The Study of a Campuswide Implementation of Blended Learning in Tel-Aviv University 374Rafi Nachmias, Judith Ram, David Mioduser 28 Management Education for the Twenty-First Century 387Gilly Salmon, Naomi Lawless 29 Blended Learning in Undergraduate Mathematics at the University of Pretoria 400Ansie Harding, Johann Engelbrecht, Karen Lazenby, Irene le Roux Part Six: Multinational Blended Learning Perspectives 417 30 The Integration of Learning Technologies into Europe’s Education and Training Systems 419Jane Massy 31 Developing an Understanding of Blended Learning: A Personal Journey Across Africa and the Middle East 432Michelle Selinger 32 Blended E-learning in the Context of International Development: Global Perspectives, Local Design of e-Courses 444Sheila Jagannathan Part Seven: Workplace, On-Demand, and Authentic Learning 459 33 Putting Blended Learning to Work 461Betty Collis 34 Blending Learning and Work: Real-Time Work Flow Learning 474Harvey Singh 35 On-Demand Learning: How Work-Embedded Learning Is Expanding Enterprise Performance 491Nancy DeViney, Nancy J. Lewis 36 Creating Authentic Learning Environments Through Blended Learning Approaches 502Ron Oliver, Jan Herrington, Thomas C. Reeves Part Eight: Future Trends in Blended Learning 517 37 Blended Learning in Military Training 519Robert A. Wisher 38 Expanding the Boundaries of Blended Learning: Transforming Learning with Mixed and Virtual Reality Technologies 533Jamie Reaves Kirkley, Sonny E. Kirkley 39 Future Directions of Blended Learning in Higher Education and Workplace Learning Settings 550Curtis J. Bonk, Kyong-Jee Kim, Tingting Zeng Name Index 569 Subject Index 575

THE HANDBOOK OF BLENDED LEARNING The Handbook of Blended Learning (HOBLe) offers a comprehensive resource that highlights the most recent practices and trends in blended learning from a global perspective and provides targeted information for specific blended learning situations. The book provides examples of learning options that combine face-to-face instruction with online learning in both the workplace as well as more formal academic settings. Across these environments, The HOBLe focuses on real-world blended learning practices. The authors provide an important resource for the providers of adult learning to better understand the wide range of possibilities available when designing blended learning environments. The Handbook of Blended Learning provides direction where blended learning may find effective application in online environments within higher education as well as corporate and military training. To address the diversity of readers, The HOBLe includes contributors from a broad range of fields including trainers, consultants, professors, university presidents, distance-learning center directors, learning strategists and evangelists, general managers of learning, CEOs, chancellors, deans, and directors of global talent and organizational development. The HOBLe is filled with illustrative and interesting stories, models, and examples that can help foster intelligent decisions regarding blended learning across a wide variety of settings. "Learn from successful blended applications that deal with a broad range of educational and training contexts through innovative methods." —Michael W. Allen, author, Michael Allen's Guide to e-Learning, and CEO, Allen Interactions Inc. "The landscape of blended learning is intriguing, exciting, and perilous. Thank you, Curt and Charles, for assembling this wonderful group of thought leaders and pioneers, organizing their provocative outputs, providing a functional prologue and epilogue, and developing this comprehensive handbook." —Sivasailam "Thiagi" Thiagarajan, president, Thiagi Group, and author, Design Your Own Games and Training Activities "Invaluable for any educator seeking to understand the design, implementation, and study of next-generation learning experiences." —Chris Dede, Wirth Professor in Learning Technologies, Harvard Graduate School of Education "Filled with insight and lessons learned from some of the most experienced online and in-person educators in the workplace and higher education!" —Zane L. Berge, associate professor, University of Maryland, System Campus

"Learn from successful blended applications that deal with a broad range of educational and training contexts through innovative methods." --Michael W. Allen, author, Michael Allen’s Guide to e-Learning, and CEO, Allen Interactions Inc. "The landscape of blended learning is intriguing, exciting, and perilous. Thank you, Curt and Charles, for assembling this wonderful group of thought leaders and pioneers, organizing their provocative outputs, providing a functional prologue and epilogue, and developing this comprehensive handbook." --Sivasailam “Thiagi” Thiagarajan, president, Thiagi Group, and author, Design Your Own Games and Training Activities "Invaluable for any educator seeking to understand the design, implementation, and study of next-generation learning experiences." --Chris Dede, Wirth Professor in Learning Technologies, Harvard Graduate School of Education "Filled with insight and lessons learned from some of the most experienced online and in-person educators in the workplace and higher education!" --Zane L. Berge, associate professor, University of Michigan Business College