Produktdetaljer
Om bidragsyterne
PETER BLOCK is a bestselling author and veteran consultant who creates workplaces and communities that work for everyone. He is the founder of Designed Learning, a training company that offers workshops to build the skills outlined in his books.
An expert discussion of the timeless fundamentals and latest tools that form the foundation of successful influencing
Renowned consultant and author Peter Block delivers the latest and fourth edition of his best-selling Flawless Consulting, an intuitive and insightful step-by-step guide to the five phases of effective consulting. The book offers a deep exploration of the skills, tools, and behaviors required to successfully influence others. You'll see exactly what you need to say and do to help others achieve their goals, whether you are an internal or external consultant or anyone in a leadership position who wants to build effective partnerships in business, healthcare, education, or community work.
Along with newly updated examples, case studies, stories, and suggestions for putting the flawless consulting process into everyday practice, you'll find:
- A new section for consultants living in a highly virtual world that explains how to achieve authentic engagement with your clients in virtual and hybrid environments
- Invaluable information for leaders and internal consultants operating within their organizations
- Concise and digestible techniques for successful contracting and discovery
For over 40 years Flawless Consulting has been the go-to guide to building trust and structuring meaningful partnerships with others for greater influence and impact. This latest edition ensures that the book will remain the gold standard in the industry for many years to come.
Introduction: What is Enduring | What is New | Keeping it Simple xi
Chapter 1 A Consultant by Any Other Name 1
Part 1 Fundamentals 11
Chapter 2 Techniques Are Not Enough 13
Chapter 3 Being Right–Really 25
Chapter 4 Flawless Consulting 41
Part 2 Entry and Contracting 53
Chapter 5 Contracting Overview 55
Chapter 6 The Contracting Meeting 69
Chapter 7 Some Nuances of Contracting 87
Chapter 8 Some Agonies of Contracting 97
Chapter 9 The Internal Consultant's Dilemma 117
Part 3 More Fundamentals 125
Chapter 10 Understanding Resistance 127
Chapter 11 Dealing with Resistance 145
Chapter 12 Technology: A Marriage of Myth, Convenience, and the Virtual Hour 155
Part 4 Discovery and Underlying Concerns 163
Chapter 13 From Diagnosis to Discovery 165
Chapter 14 Whole-System Discovery 177
Chapter 15 Discovering Gifts, Capacities, and Acting on What We Know 183
Part 5 Analysis and the Decision to Act 203
Chapter 16 Focusing on the Picture 205
Chapter 17 Preparing for Feedback 217
Chapter 18 Managing the Meeting for Action 225
Part 6 Engagement and Implementation 239
Chapter 19 Implementation 241
Chapter 20 The Structures of Engagement 249
Part 7 Extension, Recycle, or Termination 263
Chapter 21 Transformation Will Not Be Televised, Livestreamed, or Managed 265
Online Appendix: Handy Checklists You Can Use 275
Further Reading 277
Acknowledgments 279
About The Author 283
Index 285
PRAISE FOR Flawless Consulting, Fourth Edition
"In this new edition, Peter Block further refines his unique offering of frameworks and practical guidance for facilitating transformation (and creating health) in human systems. Peter is a sage advisor, artfully demonstrating how to cultivate change based on invitations, authenticity, engagement, and respect. What is notable is continued movement beyond diagnosis and intervention, toward an intentionally generative approach in which the new emerges through collaborative co-creation—the same remarkable shift that my colleagues and I are striving to advance and understand in healthcare."
—PAUL N. UHLIG, MD, MPA, FACS, Cardiothoracic Surgeon, Kansas Medical Center, Andover, Kansas
"Peter Block's Fourth Edition of Flawless Consulting is the same invaluable treasure-trove of consulting insights, values, steps, checklists, and thoughtful questions that were in earlier versions. But the latest edition has incorporated the new realities of working virtually, conducting key steps with clients online, and updated thoughts on the power of strength-based approaches to addressing deep problems. This revised classic continues to be a 'must-read' for those new to consulting, and a ‘must-reread’ for those of us who thought we were doing well, but now realize there are numerous ways to improve. If you are a consultant of any type, at any level of experience, you will find old and new wisdom here to lift up your practice, engage effectively, and serve clients with more impact."
—SETH R. SILVER, Ed.D., President, Silver Consulting, Inc; Co-author of Meaningful Partnership at Work
"I first encountered Flawless Consulting years ago as a mid-level HR generalist. The HR function at my employer was struggling with partnering and execution challenges across departments. Flawless Consulting introduced terminology and tools to navigate misaligned HR service delivery expectations and strained relationships. Fast forward to the digital age and this program is as relevant as ever. Bots and data analytics aren’t solving human interface opportunities—Flawless Consulting does."
—WALLY KUHNS, President, WK Leader Solutions, Encinitas, CA
In the newly revised Fourth Edition of Flawless Consulting: A Guide to Getting Your Expertise Used, prolific author and renowned consultant Peter Block delivers the latest version of his bestselling book. He offers an intuitive and insightful distillation of research and over fifty years of firsthand experience, walking you through the skills, tools, and behaviors you’ll need to employ to find success in the wide world of consulting.
The book is a deep and contemporary discussion of what you need to do with and say to your clients to ensure they achieve their goals. The timeless and proven principles discussed within apply whether you consult in the areas of business, healthcare, education, community, or any other discipline. You’ll find freshly updated examples and case studies, stories, anecdotes, and suggestions for implementing the Flawless Consulting process in your everyday practice.
Flawless Consulting contains extensive new information on the use of online tools, meetings, and strategies that result in authentic engagement from the clients you serve in hybrid and virtual environments. You’ll also find invaluable information for internal consultants operating within their existing organizations and comprehensive frameworks for creating and executing secure consulting contracts.
The author has improved and refined substantial areas of the book, offering simplified and polished language that’s easier to understand and that you can use in your own engagements with clients. The Flawless Consulting methodology provided within has also been enhanced with new partnership-building questions you can use any time you gather people together during your engagement.
A can’t-miss resource that’s as valuable now as it was when the original edition launched over forty years ago, Flawless Consulting belongs in the libraries of internal staff people and full-time consultants.
Produktdetaljer
Om bidragsyterne
PETER BLOCK is a bestselling author and veteran consultant who creates workplaces and communities that work for everyone. He is the founder of Designed Learning, a training company that offers workshops to build the skills outlined in his books.