About the author Publisher's acknowledgments Foreword 1. THINK LIKE A MANAGER Speed Read1.1 The transit from 'involvement' to 'co-ordination' 1.2 Know your job 1.3 Ask, don’t assume (1) 1.4 The (un)social network 1.5 Managing change 1.6 Old vision, new perspective 1.7 Get proactive Big Picture 1.1 The transit from 'involvement' to 'co-ordination' 1.2 Know your job 1.3 Ask, don’t assume (1) 1.4 The (un)social network 1.5 Managing change 1.6 Old vision, new perspective 1.7 Get proactive 2. MAKING TEAMS WORK Speed Read2.1 Know what a team is 2.2 Know your team 2.3 Right person right task2.4 Dealing with disputes and problems 2.5 Challenging perceived favouritism or discrimination 2.6 360° feedback for all 2.7 There is a 'me' in team Big Picture 2.1 Know what a team is 2.2 Know your team 2.3 Right person right task2.4 Dealing with disputes and problems 2.5 Challenging perceived favouritism or discrimination 2.6 360° feedback for all 2.7 There is a 'me' in team 3. DEVELOPING STAFF Speed Read3.1 Best invest in your staff 3.2 Coaching as a management tool 3.3 Making appraisals work 3.4 Making the TNA meaningful 3.5 Training your team 3.6 The benefits of secondments 3.7 Ask, don’t assume (2) Big Picture 3.1 Best invest in your staff 3.2 Coaching as a management tool 3.3 Making appraisals work 3.4 Making the TNA meaningful 3.5 Training your team 3.6 The benefits of secondments 3.7 Ask, don’t assume (2) 4. MOTIVATING STAFF Speed Read4.1 Be aware that not everyone will care as much as you4.2 Extrinsic motivation (theories and practice) 4.3 Intrinsic motivation (theories and practice) 4.4 What do you believe about your team? 4.5 The truth behind team building 4.6 Emotional labour 4.7 Making meetings motivational Big Picture 4.1 Be aware that not everyone will care as much as you4.2 Extrinsic motivation (theories and practice) 4.3 Intrinsic motivation (theories and practice) 4.4 What do you believe about your team? 4.5 The truth behind team building 4.6 Emotional labour 4.7 Making meetings motivational 5.DELEGATION Speed Read5.1 Make sure the task is one you CAN delegate 5.2 Choose the right person to delegate to 5.3 Communicate the task effectively5.4 Allow appropriate time 5.5 Offer appropriate support 5.6 Let the task get done (don’t micro-manage) 5.7 Delegation as a development tool (praise and appraise) Big Picture 5.1 Make sure the task is one you CAN delegate 5.2 Choose the right person to delegate to 5.3 Communicate the task effectively5.4 Allow appropriate time 5.5 Offer appropriate support 5.6 Let the task get done (don’t micro-manage) 5.7 Delegation as a development tool (praise and appraise) 6. TROUBLESHOOTING

‘This book is packed full of little gems which will help managers at all levels be at their best – a must read.’ Debbie Niven, Director and Co-founder of Momentum Training & Management Consultants       Discover how to Be a Great Manager – Now!   This 2-in-1 guide is designed to help you become a more effective manager in an instant, whilst giving you the deeper knowledge to ensure long-lasting results.   With the unique 2-in-1 approach, you can learn your way. Use the seven Speed Read tips immediately, then take your time exploring the Big Picture chapters.   ·    Understand how to be a great manager − quickly ·    Effectively manage the issues that teams face ·    Communicate with confidence and get the right message across ·    Encourage your staff for exceptional performance and professional development   As an ambitious manager, you need the right information at the right time to help you advance in your career. The 2-in-1 Manager will ensure you improve and succeed in business, right now and in the future.   ‘An excellent book – one every manager should read if they want to succeed.’ Ashley Braganza, Professor of Organisational Transformation and Head of Economics and Finance, Brunel University London   'Whether you are a millennial in management or embarking on management, you have to read this no nonsense, straight to the point book.'Coach Chris Browne, Employability Coach   

‘This book is packed full of little gems which will help managers at all levels be at their best – a must read.’ Debbie Niven, Director and Co-founder of Momentum Training & Management Consultants   Discover how to Be a Great Manager – Now!   This 2-in-1 guide is designed to help you become a more effective manager in an instant, whilst giving you the deeper knowledge to ensure long-lasting results.   With the unique 2-in-1 approach, you can learn your way. Use the seven Speed Read tips immediately, then take your time exploring the Big Picture chapters.   ·    Understand how to be a great manager − quickly ·    Effectively manage the issues that teams face ·    Communicate with confidence and get the right message across ·    Encourage your staff for exceptional performance and professional development   As an ambitious manager, you need the right information at the right time to help you advance in your career. The 2-in-1 Manager will ensure you improve and succeed in business, right now and in the future.   ‘An excellent book – one every manager should read if they want to succeed.’ Ashley Braganza, Professor of Organisational Transformation and Head of Economics and Finance, Brunel University London   'Whether you are a millennial in management or embarking on management, you have to read this no nonsense, straight to the point book.'Coach Chris Browne, Personal Development and Employability Coach