<p>This collection of essays... shows that nurses in all settings tend to describe their work as caring, emotional, and compassionate, consciously avoiding mention of the knowledge and skill that are equally essential to the job.... The consequences... include early burnout owing to mistaken expectations and the greater use of unskilled workers, who are seen as equally capable of providing emotional care.... Well written and provocative.</p>
Library Journal
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Sioban Nelson is Dean of the Lawrence S. Bloomberg Faculty of Nursing, University of Toronto. She is the author of Say Little, Do Much and A Genealogy of Care of the Sick. Suzanne Gordon is Visiting Professor at the University of Maryland School of Nursing. She is an award-winning journalist and Assistant Adjunct Professor at the University of California, San Francisco, School of Nursing. She is the author of Nursing against the Odds: How Health Care Cost Cutting, Media Stereotypes, and Medical Hubris Undermine Nurses and Patient Care and the coauthor of From Silence to Voice: What Nurses Know and Must Communicate to the Public, Second Edition, also from Cornell, and Life Support: Three Nurses on the Front Lines.