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Access to Justice for the Chinese Consumer Handling Consumer Disputes in Contemporary China

Zhou, Ling
Innbundet / 2020 / Engelsk

Produktdetaljer

ISBN
9781509931057
Publisert
2020-05-14
Utgiver
Vendor
Hart/Beck
Vekt
474 gr
Høyde
244 mm
Bredde
169 mm
Aldersnivå
P, 06
Språk
Product language
Engelsk
Format
Product format
Innbundet
Antall sider
192

Forfatter
Zhou, Ling

Om bidragsyterne

Ling Zhou is Associate Research Fellow at the Institute of Advanced Legal Studies, University of London, UK.

Access to Justice for the Chinese Consumer Handling Consumer Disputes in Contemporary China

Zhou, Ling
Innbundet / 2020 / Engelsk
Zhou, Ling
Innbundet / 2020 / Engelsk
Nettpris:
1.225,-
Levering 7-20 dager
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This is an impressive and well-written analysis of consumer dispute resolution in contemporary China … the research findings of the study have significant theoretical relevance and will have an important impact. It is likely that a wide range of readers will find much to interest them in this fine piece of work.

- Maria Federica Moscati, Amicus Curiae

A highly significant and valuable contribution to understanding how consumer complaints are handled in contemporary China … This comprehensive and thorough approach to empirical research results in a highly detailed and readable volume overall.

- Kristie Thomas, The China Quarterly

With her well-written monograph, Ling Zhou fills an important gap in the literature as it is one of the first empirical studies on how consumer protection laws are actually enforced in contemporary China. Through the lens of dispute resolution, she demonstrates that even in an authoritarian-capitalist system such as China, significant levels of consumer activism can be established, and the idea of consumer protection can flourish in a non-Western society.

- André Janssen, Radboud University Nijmegen, Asia Pacific Law Review

Se alle

An insightful study of consumer dispute resolution in China today … The book will serve as a very useful reference source for a broad range of readers, including those who are interested in the legal aspects from both a Chinese law and comparative law perspective.

- Andrew Godwin, University of Melbourne, The China Journal

This book offers a socio-legal exploration of localised consumer complaint processing and dispute resolution in the People’s Republic of China – now the second largest consumer market in the world – and the experiences of both ordinary and ‘professional’ consumers. Drawing on detailed analysis of an impressive body of empirical data, this book highlights local Chinese understandings and practice styles of ‘mediation’, and identifies in popular consciousness a continuing sense of reliance on the government for securing consumer rights in China. These are not only important features of consumer dispute processing in themselves, but also help to to explain why no ombudsman system has emerged. This innovative book looks at the nature of China’s distinctive dispute resolution and complaints system, issues within that system, and the experiences of consumers within it. The book illustrates the access to justice processes locally available to aggrieved consumers and provides a unique contribution to comparative consumer law studies in Asia and elsewhere.
Les mer
1. Introduction I. Introduction II. The Market, State and Consumer Law III. Consumers and Access to Justice IV. Fieldwork and Research Methods V. Structure of the Book 2. Consumer Protection in China I. Introduction II. The Chinese Context III. The Consumer as Citizen in China IV. A Brief Introduction to the Field V. Conclusions 3. Extra-Judicial Processes for Handling Consumer Disputes I. Introduction II. Consumer Bodies and the Complaint System in Shenzhen III. Dispute Processes in the SZCC IV. Conclusions 4. Consuming the Consumer Council: Complainants’ Experience I. Introduction II. Case Study of On-site Mediation III. Different Types of Complainant IV. Problems Faced by Consumers in the Complaint Process V. Conclusions 5. The ‘Professional’ in Consumer Disputes I. Introduction II. The ‘Professionals’ in Consumer Dispute Processes III. Mixed Motives IV. Official Attitudes V. Conclusion: Professional Legal Culture and the Consumer Citizen 6. Consuming Litigation: Going to Court I. Introduction II. The People’s Courts in China III. Consumer Disputes in the Shenzhen Court IV. The Professionals and the Court V. Conclusions 7. Going ‘Public’: New Approaches in Resolving Consumer Disputes I. Introduction II. Consumer Redress and the Media III. Web-Based Consumer Complaint Platform IV. Access to Knowledge: Disclosure of Government Information V. The Emerging Public Interest Litigation in Consumer Disputes VI. Conclusions 8. Conclusions I. Dispute Resolution in China II. Consumers’ Access to Justice III. Delegalisation and Justice IV. Consumers’ Access to Justice in China: Final Reflections
Les mer
This is an impressive and well-written analysis of consumer dispute resolution in contemporary China … the research findings of the study have significant theoretical relevance and will have an important impact. It is likely that a wide range of readers will find much to interest them in this fine piece of work.
Les mer
Innovative and authoritative study of the nature and issues in China’s distinctive consumer dispute resolution and complaints system, and the experiences of consumers with that system
Provides doctrinal and fieldwork-based understanding of the ways in which consumer protection works in China
Theoretical and empirical research on the mechanisms for resolution of civil disputes. This series covers new theoretical and empirical research on the mechanisms for resolution of civil disputes, including courts, tribunals, arbitration, compensation schemes, ombudsmen, codes of practice, complaint mechanisms, mediation, and various forms of Alternative Dispute Resolution. It examines frameworks for dispute resolution that comprise combinations of the above mechanisms, and the parameters and conditions for selecting certain types of techniques and procedures rather than others. It also evaluates individual techniques, against parameters such as cost, duration, accessibility, and delivery of desired outcomes, and illuminates how legal rights and obligations are operated in practice.
Les mer

Relaterte produkter

This is an impressive and well-written analysis of consumer dispute resolution in contemporary China … the research findings of the study have significant theoretical relevance and will have an important impact. It is likely that a wide range of readers will find much to interest them in this fine piece of work.

- Maria Federica Moscati, Amicus Curiae

A highly significant and valuable contribution to understanding how consumer complaints are handled in contemporary China … This comprehensive and thorough approach to empirical research results in a highly detailed and readable volume overall.

- Kristie Thomas, The China Quarterly

With her well-written monograph, Ling Zhou fills an important gap in the literature as it is one of the first empirical studies on how consumer protection laws are actually enforced in contemporary China. Through the lens of dispute resolution, she demonstrates that even in an authoritarian-capitalist system such as China, significant levels of consumer activism can be established, and the idea of consumer protection can flourish in a non-Western society.

- André Janssen, Radboud University Nijmegen, Asia Pacific Law Review

Se alle

An insightful study of consumer dispute resolution in China today … The book will serve as a very useful reference source for a broad range of readers, including those who are interested in the legal aspects from both a Chinese law and comparative law perspective.

- Andrew Godwin, University of Melbourne, The China Journal

This book offers a socio-legal exploration of localised consumer complaint processing and dispute resolution in the People’s Republic of China – now the second largest consumer market in the world – and the experiences of both ordinary and ‘professional’ consumers. Drawing on detailed analysis of an impressive body of empirical data, this book highlights local Chinese understandings and practice styles of ‘mediation’, and identifies in popular consciousness a continuing sense of reliance on the government for securing consumer rights in China. These are not only important features of consumer dispute processing in themselves, but also help to to explain why no ombudsman system has emerged. This innovative book looks at the nature of China’s distinctive dispute resolution and complaints system, issues within that system, and the experiences of consumers within it. The book illustrates the access to justice processes locally available to aggrieved consumers and provides a unique contribution to comparative consumer law studies in Asia and elsewhere.
Les mer
1. Introduction I. Introduction II. The Market, State and Consumer Law III. Consumers and Access to Justice IV. Fieldwork and Research Methods V. Structure of the Book 2. Consumer Protection in China I. Introduction II. The Chinese Context III. The Consumer as Citizen in China IV. A Brief Introduction to the Field V. Conclusions 3. Extra-Judicial Processes for Handling Consumer Disputes I. Introduction II. Consumer Bodies and the Complaint System in Shenzhen III. Dispute Processes in the SZCC IV. Conclusions 4. Consuming the Consumer Council: Complainants’ Experience I. Introduction II. Case Study of On-site Mediation III. Different Types of Complainant IV. Problems Faced by Consumers in the Complaint Process V. Conclusions 5. The ‘Professional’ in Consumer Disputes I. Introduction II. The ‘Professionals’ in Consumer Dispute Processes III. Mixed Motives IV. Official Attitudes V. Conclusion: Professional Legal Culture and the Consumer Citizen 6. Consuming Litigation: Going to Court I. Introduction II. The People’s Courts in China III. Consumer Disputes in the Shenzhen Court IV. The Professionals and the Court V. Conclusions 7. Going ‘Public’: New Approaches in Resolving Consumer Disputes I. Introduction II. Consumer Redress and the Media III. Web-Based Consumer Complaint Platform IV. Access to Knowledge: Disclosure of Government Information V. The Emerging Public Interest Litigation in Consumer Disputes VI. Conclusions 8. Conclusions I. Dispute Resolution in China II. Consumers’ Access to Justice III. Delegalisation and Justice IV. Consumers’ Access to Justice in China: Final Reflections
Les mer
This is an impressive and well-written analysis of consumer dispute resolution in contemporary China … the research findings of the study have significant theoretical relevance and will have an important impact. It is likely that a wide range of readers will find much to interest them in this fine piece of work.
Les mer
Innovative and authoritative study of the nature and issues in China’s distinctive consumer dispute resolution and complaints system, and the experiences of consumers with that system
Provides doctrinal and fieldwork-based understanding of the ways in which consumer protection works in China
Theoretical and empirical research on the mechanisms for resolution of civil disputes. This series covers new theoretical and empirical research on the mechanisms for resolution of civil disputes, including courts, tribunals, arbitration, compensation schemes, ombudsmen, codes of practice, complaint mechanisms, mediation, and various forms of Alternative Dispute Resolution. It examines frameworks for dispute resolution that comprise combinations of the above mechanisms, and the parameters and conditions for selecting certain types of techniques and procedures rather than others. It also evaluates individual techniques, against parameters such as cost, duration, accessibility, and delivery of desired outcomes, and illuminates how legal rights and obligations are operated in practice.
Les mer

Produktdetaljer

ISBN
9781509931057
Publisert
2020-05-14
Utgiver
Vendor
Hart/Beck
Vekt
474 gr
Høyde
244 mm
Bredde
169 mm
Aldersnivå
P, 06
Språk
Product language
Engelsk
Format
Product format
Innbundet
Antall sider
192

Forfatter
Zhou, Ling

Om bidragsyterne

Ling Zhou is Associate Research Fellow at the Institute of Advanced Legal Studies, University of London, UK.

Relaterte produkter