Chapter 1: Introduction - Yeheskel Hasenfeld PART I: UNDERSTANDING HUMAN SERVICE ORGANIZATIONS Chapter 2: The Attributes of Human Service Organizations - Yeheskel Hasenfeld Chapter 3: Theoretical Approaches to Human Service Organizations - Eve Garrow and Yeheskel Hasenfeld PART II: SOCIAL POLICY AND ORGANIZATIONAL RESPONSES Chapter 4: Human Service Organizations and the Politics of Practice - Evelyn Z. Brodkin Chapter 5: The U.S. Nonprofit Human Service Sector: A Creeping Revolution - Kirsten A. Grønbjerg Chapter 6: Organizational Forms as Moral Practices - Yeheskel Hasenfeld PART III: ORGANIZATION-ENVIRONMENT RELATIONS Chapter 7: The Emergence of Hybrid Organizational Forms: Combining Identity-Based Service Provision and Political Action - Debra C. Minkoff Chapter 8: The Political Economy of Contracting and Competition - Steven Rathgeb Smith Chapter 9: A Preliminary Theory of Interorganizational Network Effectiveness: A Comparative Study of Four Community Mental Health Systems - Keith G. Provan and H. Brinton Milward PART IV: ORGANIZATIONAL LEADERSHIP, IDEOLOGIES, AND CULTURE Chapter 10: Leadership Styles and Leadership Change in Human and Community Service Organizations - Hillel Schmid Chapter 11: Rape Crisis Centers: Helping Victims, Changing Society - Patricia Yancey Martin Chapter 12: Organizational Culture and Climate: Implications for Services and Intervention Research - Anthony L. Hemmelgarn, Charles Glisson, and Lawrence R. James PART V: SERVICE TECHNOLOGIES, CONDITIONS OF WORK, AND EMOTIONAL LABOR Chapter 13: Service Technologies and the Conditions of Work in Child Welfare - Brenda D. Smith Chapter 14: Human Service Organizational Technology: Improving Understanding and Advancing Research - Jodi R. Sandfort Chapter 15: Emotional Labor in the Human Service Organization - Mary Ellen Guy, Meredith A. Newman, Sharon H. Mastracci, and Steven Maynard-Moody PART VI: ORGANIZATIONAL DIVERSITY Chapter 16: Human Services as “Race Work”? Historical Lessons and Contemporary Challenges of Black Providers - Celeste Watkins-Hayes Chapter 17: Diversity and Organizational Performance - Michàlle E. Mor Barak and Dnika J. Travis PART VII: WORKER-CLIENT RELATIONS Chapter 18: Discretion in Human Service Organizations: Traditional and Institutional Perspectives - Michael R. Sosin Chapter 19: Worker-Client Relations: Social Policy in Practice - Yeheskel Hasenfeld PART VIII: ORGANIZATIONAL DETERMINANTS OF SERVICE EFFECTIVENESS hapter 20: Linking Organizational Factors to Substance Abuse Treatment Outcomes: Multilevel Correlates of Treatment Effectiveness - Toorjo Ghose PART IX: ORGANIZATIONAL CHANGE AND INNOVATION Chapter 21: Organizational Change in Human Service Organizations: Theories, Boundaries, Strategies, and Implementation - Hillel Schmid Chapter 22: Innovation in Human Service Organizations - Kristina Jaskyte PART X: ADVOCACY AND SOCIAL CHANGE Chapter 23: The Policy Advocacy Role of Human Service Nonprofits: Incentives, Involvement, and Impact - Jennifer E. Mosley Chapter 24: Social Movement Service Organizations: The Challenges and Consequences of Combining Service Provision and Political Advocacy - Megan Meyer